Manual ticket assignment is a thing of the past. With Mojo bots, Admins and Managers can automate ticket routing based on a defined set of conditions.
There are three ways to assign tickets automatically:
- Assign to a Specific Agent – Route tickets directly to the right person
- Round Robin Assignment – Distribute tickets in a fixed, repeating order
- Load-Balancing Assignment – Assign tickets based on each agent’s current workload (agents with fewer open tickets get priority)
Check out the Mojo Helpdesk knowledge base for more information.
Note: Round robin and load-balancing assignment are available on the Business and Enterprise plans.