Tickets can have different statuses, but they all fall into one of two meta categories: Open or Resolved.
Agents can filter by these meta statuses when searching or exporting tickets. For example, instead of exporting separate files for each status (e.g., New, In Progress, Information Requested, On Hold), simply filter for Open Tickets for a more efficient export.
Check out the Mojo Helpdesk knowledge base for more information.