If you’re unfamiliar with Average Handle Time (AHT), then you may not know that it is the average time a support agent or department spends on each customer call or ticket. Not surprisingly, AHT is considered one of the most...
How to Write the Perfect Tech Support Email or Help Desk Message
Here at Mojo Helpdesk we answer thousands of tech support emails and help desk tickets every year, and understand the importance of writing perfect emails and messages. Having clear, concise, and accurate tech support will make you more productive, and...
Why Former Spiceworks Customers Love Mojo Helpdesk
With the end-of-life complete for the Spiceworks on-prem application, many former customers are proving why Mojo Helpdesk is the top alternative. The announcement of the desktop application’s end-of-life came in the summer of 2021 when IT directors were forced to...
Useful Email Templates to Use in a Customer Service
Client communication email templates can be powerful productivity tools that help customer service teams carry out constructive conversations. Well-written customer and client communication email templates simplify outreach and enable rapid response to client requests. That translates into a great customer...
How to Make Help Desk Software More Powerful
Help desk software is essential for businesses, schools, healthcare facilities, and other organizations that need an efficient way to manage customer service. More than a simple ticketing system, the best help desk software enables users to activate advanced features that...
Help Desk Automation Ideas to Boost Productivity
Help desk automation ideas such as automated ticket processing and communication can increase customer satisfaction, decrease costs and boost agent productivity. The most efficient companies automate help desk tasks without losing the human element. This guide discusses the benefits and...
Introducing the Mojo Helpdesk New Experience
The Mojo team is super excited to announce Mojo Helpdesk's biggest upgrade in years. Mojo’s New Experience provides a gorgeous user interface as well as many new, time-saving features that make working with Mojo Helpdesk a delight. To celebrate, we...
Tips for Building Strong Customer Relationships
Strong customer relationships are foundational to successful businesses. Companies that commit to customer relationship-building enjoy long-term loyalty, reduced costs, and greater profitability. This guide details the importance of excellent customer relations and lists tips for building strong customer relationships. Building...
Top IT Skills to Further Your Career or Land Your Dream Job
Having the right IT skills can help you be more valuable in your current role or help you land your dream job in information technology, opening the door for a rewarding and high-paying career. The key is to align your...
Why Every Department Should Be Customer Oriented
The most successful companies know that a customer-oriented approach isn't limited to customer service teams, but should permeate every department. Customer-oriented companies enjoy many benefits, including increased profitability, decreased costs, and improved customer satisfaction, and they do it by putting...