Based on customer feedback, we have updated the customer satisfaction ratings in the user portal to match the ratings by email. The new rating mechanism in the user interface allows […] Read more
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We speak with school IT Directors everyday and it is always the same conversation…the demand for smart helpdesk technology to effectively manage and track support and maintenance requests is a […] Read more
Our office will be closed for the holiday and we will be returning Monday, November 28th. We want to wish you and yours a happy and safe Thanksgiving from the […] Read more
We just wanted to mention a few improvements that were made over the last week based on customer feedback and feature requests:
A new filter has been added to the […] Read more
Mojo Helpdesk provides no-fuss authentication methods such as Mojo’s system login, Google and Azure Active Directory. However, Mojo now supports the use of SSO using either SAML (Secure Assertion Markup […] Read more
A few weeks ago we released Triggers to help automate actions on tickets. Trigger actions and processes which may have affected a ticket’s outcome is now listed in the ticket’s […] Read more
We recently released new functionality that allows specified login methods to be displayed on the user login page. With this comes the question: What will account admins do if they […] Read more
Mojo Helpdesk now allows you to choose which authentication methods are able to be used from the help center login page.
For example, if you use Google Apps for Education […] Read more
We have recently added a group called ‘non-logged in users’ to the Queue Access Rights settings. This will allow you to choose which ticket queues and forms users that are […] Read more