Having issues with tickets being accidentally deleted or even worse, deleted on purpose? Sometimes, helpdesk Agents do not know when they delete a ticket, it actually deletes it from everyone’s[…] Read more
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The time tracking feature in Mojo Helpdesk is a really great way to add time spent working on tickets. More importantly, the reporting feature can really help improve queue efficiencies. […] Read more
Ever come across a situation when a lot of similar tickets show up at the same time? Take a look at this situation Han Solo has come across. His network […] Read more
Keeping Mojo Helpdesk users in sync with Google G-Suite and Office 365 is no longer a hassle with PieSync. PieSync automatically synchronizes contacts between cloud based applications. Say goodbye to […] Read more
Did you know that Zapier integrates with Mojo Helpdesk? Businesses use Zapier to integrate and synchronize multiple apps and increase efficiency. You can do everything from automatically creating Google Calendar […] Read more
After you become used to the Mojo Helpdesk software, you may come across situations where you wish you had a specific feature. No problem, we are here to listen to […] Read more
Do you have questions about some features of Mojo Helpdesk? Did you know that many Mojo Helpdesk views have a built-in how-to video?
Many views have a built-in video icon […] Read more
“We were originally going to increase the tech support staff before Mojo Helpdesk. Now we don’t have to.”
– Mike H., Director of Campus Technology Services, Austin Community College
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