Help Desk Automation Ideas

Help Desk Automation Ideas to Boost Productivity

Help desk automation ideas such as automated ticket processing and communication can increase customer satisfaction, decrease costs and boost agent productivity. The most efficient companies automate help desk tasks without losing the human element. This guide discusses the benefits and...

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Mojo Helpdesk new experience

Introducing the Mojo Helpdesk New Experience

The Mojo team is super excited to announce Mojo Helpdesk's biggest upgrade in years. Mojo’s New Experience provides a gorgeous user interface as well as many new, time-saving features that make working with Mojo Helpdesk a delight. To celebrate, we...

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Strong Customer Relationships

Tips for Building Strong Customer Relationships

Strong customer relationships are foundational to successful businesses. Companies that commit to customer relationship-building enjoy long-term loyalty, reduced costs, and greater profitability. This guide details the importance of excellent customer relations and lists tips for building strong customer relationships.  Building...

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Why Every Department Should Be Customer Oriented

The most successful companies know that a customer-oriented approach isn't limited to customer service teams, but should permeate every department. Customer-oriented companies enjoy many benefits, including increased profitability, decreased costs, and improved customer satisfaction, and they do it by putting...

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Apology Email Ideas

How to Write an Apology Email or Customer Service Message

Sending an apology email or customer service message is a critical first step toward rectifying mistakes and restoring customer trust. In fact, researchers at the University of Nottingham found that customers are twice as likely to forgive companies that apologize...

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Customer Service Metrics

Top Customer Service Metrics and How to Track Them

The most successful companies measure customer service metrics because they know a great customer experience directly correlates with business success. Customer-focused companies outperform their peers by 80%, and 84% of companies that work to improve the customer experience see increased revenues. Learn about the top customer service metrics and how to track them so you can reap the rewards of an exceptional customer experience. 

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Communication Styles

Why It’s Important to Understand Communication Styles

Understanding different communication styles and how to approach each is a skill that can be very helpful for anyone, and can directly impact the work performance of customer service agents. It’s important to understand not only what customers are saying,...

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High Performing Teams

How to Build a High-Performing Team

High-performing teams are capable of extraordinary work. They exceed expectations and produce measurable results that propel business growth. This guide presents a strategic approach to building a high-performing team that delivers remarkable value to your organization. Benefits of Building High-Performing...

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Canned Response

How to Use a Canned Response in Customer Service

Even with a robust knowledge base and detailed FAQ page to provide customers with instant answers, without using a canned response strategy your customer service team can still get bogged down by routine requests. That's where a canned response comes...

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