Category: Customer service

Canned Response

How to Use a Canned Response in Customer Service

Even with a robust knowledge base and detailed FAQ page to provide customers with instant answers, without using a canned response strategy your customer service team can still get bogged down by routine requests. That's where a canned response comes...

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Customer Focus

Tips to Improve Your Customer Focus

When a company makes their customer focus a top priority it means that they are focussing on each interaction with the customer, and how it impacts the customer, instead of how it helps the business or the bottom line. Seventy-three...

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FAQ Page Examples

How to Make the Best FAQ Page and 10 Excellent Examples

FAQ (frequently asked question) pages succinctly answer the most common questions asked by your customers, clients, and website visitors. Still, a good FAQ page is more than a simple question and answer repository. It can improve search presence, foster trust,...

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How to Write a Problem Statement

How to Write a Problem Statement

A problem statement describes an issue or condition that needs to be addressed and improved. A problem statement clearly describes the issue and identifies gaps between the problem and the desired solution. Businesses and other organizations write problem statements to...

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Knowledge Base

The Importance of a Robust Knowledge Base

A robust knowledge base can help your organization deliver an outstanding customer experience, improve internal efficiency, and even increase profits. Today's customers try self-help first, and an intuitive knowledge base lends the support they need to continue doing business with...

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HIPPA Compliance

The Importance of HIPAA Compliance in Customer Service

HIPAA compliance is critical for customer service teams in the healthcare industry. Patient confidentiality is not only good business, it’s federally mandated, so failing to meet HIPAA requirements can cost your organization customers or even cause serious legal issues. Here’s...

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SLA Service Level Agreement

Understanding SLAs: Service Level Agreements

Understanding an SLA, Service Level Agreement, is extremely important when providing excellent customer service. Service-based businesses should constantly be thinking about how to satisfy their customers’ needs. To do this you have to know what your customers’ expectations are and...

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