Category: Customer service

SLA Service Level Agreement

Understanding SLAs: Service Level Agreements

Understanding an SLA, Service Level Agreement, is extremely important when providing excellent customer service. Service-based businesses should constantly be thinking about how to satisfy their customers’ needs. To do this you have to know what your customers’ expectations are and...

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What’s the Value of Good Customer Experience?

Have you ever put a dollar amount to a good customer experience? It turns out good customer service is worth a lot. Studies show that organizations that focus on customer experience receive a 4-6% revenue increase as compared to competitors....

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For Quality Service You Need More Than a Portal

You’ve probably used a customer portal. No, not a gateway to some distant galaxy, but a place on a website where customers have private secure access to services and information they need.  If you’re like many of the organization’s we...

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