Understanding an SLA, Service Level Agreement, is extremely important when providing excellent customer service. Service-based businesses should constantly be thinking about how to satisfy their customers’ needs. To do this you have to know what your customers’ expectations are and...
Category: Customer service
Top Customer Service Skills to Take Your Company to the Next Level
Ensuring your company has top customer service skills is a crucial element in increasing your company’s profits. A happy customer base should come before the focus is switched to creating flashy marketing campaigns, new sales, and new clients. This is...
Personalization Drives Excellent Customer Support with a Ticket Management System
You’ve heard this song from the long running TV show Cheers: Sometimes you wanna go Where everybody knows your name And they're always glad you came You wanna be where you can see Our troubles are all the same You...
How to Affordably Satisfy Your Craving for Sweeter Customer Service
Chocolate. For many of us, it’s a craving. Did you know that over 80% of Americans eat chocolate? It is among the top comfort foods for many adults. Comfort is the alleviation of stress. For your customers, whether they’re students,...
What’s the Value of Good Customer Experience?
Have you ever put a dollar amount to a good customer experience? It turns out good customer service is worth a lot. Studies show that organizations that focus on customer experience receive a 4-6% revenue increase as compared to competitors....
For Quality Service You Need More Than a Portal
You’ve probably used a customer portal. No, not a gateway to some distant galaxy, but a place on a website where customers have private secure access to services and information they need. If you’re like many of the organization’s we...
How to Move Your Customer Service Desk to the Front of the Pack
What separates the best from the rest is how they engage and interact with customers. 7 tips to move your customer service desk to the front of the pack.
How to Ensure Your Customer Service Brings Order to the Chaos
Customer service reps are skilled at resolving problems when customers contact them with issues. Take the lead with your customer service desk.
How to Configure Mojo Helpdesk Collect Customer Satisfaction Ratings
A helpdesk system is not only for I.T. Any department who receives a request, and are wanting to manage and centralize these can benefit from a ticketing system. Check out our video to learn more.
Discover How Mojo Helpdesk Can Improve Customer Service
Looking for a way to streamline and centralize support requests and provide excellent customer service? Mojo Helpdesk is here to help.