Simplify Support. Resolve Requests Faster.
Support should be easy, efficient, and affordable. Get an all-in-one helpdesk that automates tickets, tracks performance, and keeps teams focused on solutions, not spreadsheets.
Mojo Helpdesk is trusted by over 2.5 million users
The helpdesk solution that helps teams resolve requests faster and stay in control.
The best helpdesk software for AI-powered ticket management & instant resolutions
Nine things teams tell us made the difference — from Felix AI drafting replies to a knowledge base that quietly answers the same question for the hundredth time.
See how Felix AI works →Smarter support with Felix AI
Felix AI is Mojo's secure, built-in assistant. It drafts replies, summarizes long threads, and surfaces the right knowledge base article — so agents spend their time resolving, not reading.
- Draft a reply
- Summarize the thread
- Find the right article
Response time
80%Slash response times: Felix AI suggests answers to drastically reduce human agent thinking time.
Deployed live in minutes
Streamlined setup, no implementation project. Create your queues, connect email, start taking tickets today.
Seamless app integrations
Email, Google Workspace, Zapier, and Slack connect out of the box — no middleware, no consultant.
Zero training required
Intuitive by design, so agents resolve their first ticket on day one. Full training is there if you want it.
Only what you need
No long contracts, no aggressive upsells. Powerful helpdesk tools without the clutter you'll never open.
Real support from real people
Work directly with the Austin, Texas team — for setup guidance, product questions, or a feature request.
Stay focused, not flooded
Agents control every notification, so the only thing that interrupts them is a ticket that actually needs them.
Meet Felix AI
Mojo Helpdesk's built-in AI assistant for support agents. Secure by design.
The help desk features you want, and nothing you don't
Every tool your support team needs. No bloat, no enterprise pricing, no surprises — sixteen features, one product, in every plan.
Felix AI
Drafts replies, summarizes threads, recommends knowledge base articles, and flags sentiment — built in, not bolted on.
Knowledge base
Cut up to 90% of incoming requests. Customers find answers to frequent questions themselves, day or night.
Automation
Business rules and bots assign round-robin, send auto-responders, and escalate before an SLA slips.
Centralize requests
Move off spreadsheets and shared inboxes into one ticket queue everyone can see.
Assign, prioritize, tag
Tickets get an owner, a priority, and tags — by hand or automatically.
Contact ticket portal
Contacts log in to open a ticket, update one, or search what they filed before.
Email integration
Email the help desk to create a ticket. Works out of the box, or bring your own provider.
Contact profiles
Customer data in one place, with custom fields that match how you actually work.
User groups
Group people by company, department, campus, or location and track tickets by group.
Group access rights
Let managers see and comment on tickets filed by anyone in their group.
Satisfaction ratings
A 5-star rating on every resolved ticket, with the insights behind the score.
Time tracking
Time logged per ticket and per agent — the record you need to bill accurately.
Staff notes
Annotate tickets with internal notes the customer never sees.
Asset management
Track laptops, licenses, and contracts, with renewal alerts and incident history.
Google Workspace
Sign in with Google and jump to Mojo straight from the Gmail waffle menu.
Loved by people who run real help desks
Trusted by IT teams, schools, and growing support desks worldwide.
“A lot of organisations our size use enterprise products that are far more expensive. Now that our staff have used Mojo, they don't want to go back to anything else — you've created an absolute gem.”
The knowledge base lets customers help themselves, cutting down on incoming tickets and saving considerable tech support time.
It's easy to review tickets and customer interactions and track anything not responded to within the stipulated time, so we always meet our SLAs.
We needed to reduce complexity and find a solution sized and priced right for our business. Mojo checked all the boxes.
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