What makes Mojo Helpdesk better for K-12 districts?

Mojo Helpdesk is designed for fast, low-cost implementation with zero-training usability, perfect for K-12 districts with limited IT resources.

Does Mojo Helpdesk integrate with Google Workspace or Microsoft 365?

Yes. Mojo Helpdesk integrates with Google Workspace, Microsoft 365, LDAP, ClassLink, and SAML for simple single sign-on across schools.

How much does Mojo Helpdesk cost for schools?

Mojo Helpdesk uses simple per-agent pricing, without per-student fees or long contracts, helping districts manage costs more easily.

Comparing Education Help Desk Solutions

Mojo Helpdesk vs. Incident IQ for K-12 Districts

When schools compare help desk tools, two names often stand out. Mojo Helpdesk and Incident IQ. Both serve K-12 districts looking to simplify IT and facilities support.

This guide offers an objective look at how each education help desk platform helps school IT teams, support staff, and administrators manage requests, assets, and communication efficiently.

Visual showing a side-by-side overview of Mojo Helpdesk and Incident IQ features for K-12 help desk evaluation.

Comparing Mojo Helpdesk and Incident IQ in education

Incident IQ focuses exclusively on K-12 environments and offers robust integrations with student information systems (SISs) and device management systems.

Mojo Helpdesk serves both K-12 and higher-ed organizations that need simpler, faster ticketing at a lower cost without sacrificing automation or reporting.

At-a-glance comparison Mojo Helpdesk vs. Incident IQ

Feature / focus	Mojo Helpdesk	Incident IQ
Primary audience	K-12 and higher-ed institutions	K-12 districts only
Implementation speed	Live in days with no heavy setup	Weeks to months with SIS configuration
Ease of use	Zero-training interface; intuitive for teachers and IT staff	Modern UI, but requires more admin training
Pricing model	Simple per-agent pricing; no long contracts	Priced per student (~$3/student average)
Integrations	Google Workspace, Microsoft 365, LDAP, ClassLink, SAML	SIS, MDM tools, Google, and Microsoft
Asset management	Built-in asset tracking	Advanced asset module (add-on costs apply)
Support & service	Austin-based support team with 2.5 M users served	Strong K-12 community presence online
Reporting & analytics	Real-time dashboards by school and department	Detailed asset and ticket analytics

Key differences for K-12 district IT leaders: Benefits of choosing Mojo Helpdesk

Implementation & setup

With Mojo Helpdesk, schools can launch in days, not months, with no SIS dependency or complex configuration.
Import teachers, staff, and departments directly from Google Workspace or Microsoft 365 to Mojo Helpdesk.
Mojo reduces rollout and onboarding time by over 50% compared to SIS-bound systems.

Usability & training

Zero-training interface: with Mojo, teachers and staff adopt it instantly.
Tickets, comments, and attachments work like email within Mojo Helpdesk.
Incident IQ offers strong admin controls but often requires user-group training.

Pricing & scalability

No per-student fees. Mojo Helpdesk lets districts scale easily as they grow.
Mojo offers transparent per-agent pricing and flexible plans.
Ideal for budget-conscious districts that need predictable costs, Mojo Helpdesk's pricing model is transparent.

Integrations & automation

Mojo connects with Google Workspace, Microsoft 365, ClassLink, LDAP, and SAML.
Use automation to route tickets by school or department using Mojo Helpdesk.
Mojo lets you keep district-wide visibility without juggling multiple systems.

Support & reporting

Austin-based U.S. support team available by chat and email with Mojo Helpdesk.
With Mojo, custom dashboards track response times, ticket volume, and trends by school or location.
Leadership gains actionable insight for performance reviews and resource planning with Mojo Helpdesk.

Incident IQ vs. Mojo Helpdesk: Choosing the right help desk for schools

If a district needs:

A platform that launches quickly
No per-student contracts
An interface that teachers actually enjoy using

Then Mojo Helpdesk delivers a modern K-12 help desk with asset management and automation, minus the complexity.

If an IT team requires deep SIS integration and can support a longer setup cycle, Incident IQ remains a capable choice for advanced device management.

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