Comparing School Support Platforms
Mojo Helpdesk vs. Brightly (SchoolDude): Help Desk for School Operations
Schools and districts often compare Mojo Helpdesk and Brightly (formerly SchoolDude) when evaluating technology for managing IT, maintenance, and facilities support. Both education help desk platforms aim to simplify ticketing and operations across campuses.
This guide provides a balanced look at how they compare in the context of K-12 education and facilities management.
Comparing Mojo Helpdesk vs. Brightly for education
Brightly, formerly known as SchoolDude, has long served the education market with work order and maintenance management tools. Mojo Helpdesk focuses on K-12 and higher education organizations seeking a unified, modern help desk that combines IT ticketing and facilities requests into a single, easy-to-use system.
Both help schools streamline communication, but their approaches differ in terms of flexibility, usability, and deployment speed.
At-a-glance comparison Mojo Helpdesk vs. Brightly (SchoolDude)
| Feature / focus | Mojo Helpdesk | Brightly (SchoolDude) |
|---|---|---|
| Primary audience | K-12 and higher education IT and operations teams | K-12 facilities and maintenance departments |
| Deployment speed | Live in days with minimal setup | Longer onboarding and configuration cycles |
| Ease of use | Simple, modern interface usable by teachers and staff | Older interface requiring administrator training |
| Pricing model | Transparent per-agent pricing; no multi-year contracts | Tiered pricing by site or function; requires quotes |
| Integration options | Google Workspace, Microsoft 365, LDAP, ClassLink, SAML | Limited integrations; manual data imports are common |
| Ticket management | Unified ticketing for IT, facilities, and maintenance | Focused primarily on work orders and maintenance requests |
| Asset tracking | Built-in check-in/checkout for devices and equipment | Not unified with the help desk |
| Support team | Austin-based U.S. support with quick response times | Regional support model with slower escalation paths |
| Reporting & insights | Real-time dashboards by school, issue, and category | Facility performance and maintenance metrics only |
Key differences for education operations leaders: Benefits of working with Mojo Helpdesk
Deployment and implementation
- Mojo Helpdesk can be implemented in a few days, using existing Google Workspace or Microsoft 365 accounts for staff logins.
- Brightly typically requires an extended setup to align facility hierarchies and user roles.
- Mojo offers flexible automation that works across IT and maintenance without requiring separate systems.
Ease of use
- Teachers, administrators, and custodial staff can all submit and track tickets with no training, utilizing the Mojo Helpdesk platform.
- Mojo's interface is clean, mobile-friendly, and accessible for non-technical users.
- Brightly's legacy interface is functional but dated, with deeper menus and slower navigation.
Pricing and scalability
- Mojo Helpdesk uses simple per-agent pricing . Schools can scale easily without new quotes or multi-year commitments.
- Brightly's pricing varies based on modules and the number of facilities, making budgeting more complex.
- Districts with limited resources often find Mojo more affordable for combined IT and operations support.
Integrations and automation
- Mojo Helpdesk integrates with Google Workspace for Education, Microsoft 365, ClassLink, LDAP, and SAML for streamlined authentication and routing.
- Automated workflows route requests by building, department, or priority with Mojo's education help desk software solution.
- Brightly provides limited automation and relies heavily on manual data entry and updates.
Reporting and oversight
- Mojo provides unified reporting for IT and maintenance in one dashboard, showing trends by department, issue type, and location.
- Leadership can see which schools or buildings experience the highest support volume and respond proactively with the Mojo Helpdesk solution.
- Brightly's reports focus mainly on facility maintenance metrics rather than cross-departmental insights.
Brightly (SchoolDude) vs. Mojo Helpdesk: Choosing the right education help desk solution for schools
If a district needs a modern, all-in-one platform that supports both IT and operations, Mojo Helpdesk delivers a simple, affordable way to track tickets, automate routing, and visualize performance.
If an organization prioritizes deep maintenance tracking and already uses other Brightly tools, SchoolDude/Brightly remains a fit for facilities-first operations.
Compare Mojo Helpdesk with other help desk solutions
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Frequently asked questions
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