Looking for a way to streamline and centralize support requests and provide excellent customer service? Mojo Helpdesk is here to help.
Mojo Helpdesk helps organization improve customer service. It allows organizations to track issues and requests until they get done. Mojo Helpdesk has a built-in Help Center so users can search a knowledge base for answers or submit a ticket to your help desk.
Two ways Mojo Helpdesk facilitates customer service.
There are two ways Mojo Helpdesk facilitates customer service: easy ticket submission and faster ticket resolution. The user chooses the type of request and fills out a form. When a ticket comes into the help desk, the appropriate agent is notified. Mojo Helpdesk can auto assign tickets based on certain conditions. Agents can pick and assign tickets. An agent can respond to the ticket submitter and add internal staff notes. Agents can also track their time spent on tickets, edit ticket fields, or categorize tickets for reporting.
Monitor user satisfaction. Get your Mojo score.
As tickets are solved and then closed, Mojo collects customer satisfaction ratings. You can see how happy your customers and where to improve. Metrics such as first response, first assignment, and time to solve are also tracked. If you’re looking for a way to streamline and centralize support requests, and provide excellent service to your customers and end users, Mojo Helpdesk is right for you.
Visit Mojo Helpdesk to discover how your organization can improve customer service.