Help Desk Software Comparison
Mojo Helpdesk vs Zoho Desk: Help Desk Software Comparison
Teams evaluating helpdesk software solutions often compare Mojo Helpdesk and Zoho Desk. Both platforms provide a support help desk for managing help desk tickets, running a help desk knowledge base, and tracking service performance.
This guide explains how Mojo Helpdesk and Zoho Desk differ for SMB and mid-market IT, support, and operations teams that need practical ticket tracking software for internal and external support.
Overview: Comparing Mojo Helpdesk and Zoho Desk
Zoho Desk
Zoho Ecosystem Platform
Part of the broader Zoho ecosystem, offering a feature-rich customer service help desk with multichannel ticketing, automation, AI assistant (Zia), and deep customization. Sold in multiple tiers, from a free plan for up to three agents to paid plans that add omnichannel, advanced workflows, and AI.
Mojo Helpdesk
Simple & Focused
Focuses on giving organizations a helpdesk solution that is straightforward to deploy and operate. It combines a help desk ticketing system, self-service portal, help desk software with a knowledge base, and optional IT help desk software with asset management in one product, with clear pricing and configuration aimed at lean teams.
Key Differentiators
Implementation Speed
Mojo launches in days vs. more configuration needed for Zoho Desk customization
Pricing Model
Mojo uses per-agent pricing vs. Zoho Desk's free plan plus multiple paid tiers
Ecosystem
Mojo is standalone vs. Zoho Desk integrated with Zoho CRM and other Zoho tools
Configuration Complexity
Mojo emphasizes simplicity vs. Zoho Desk's deep customization options
At-a-Glance Comparison: Zoho Desk vs. Mojo Helpdesk
| Feature / Focus | Mojo Helpdesk | Zoho Desk |
|---|---|---|
| Primary fit | SMB and mid-market IT, internal support, and customer service | Businesses that want a configurable customer service helpdesk with strong automation and AI |
| Deployment speed | Live in days with minimal setup | Quick to start, but more configuration is required as departments, channels, and workflows are added |
| Ease of use | Simple UI for agents and requesters, little to no training | Designed for usability, but it can feel complex as customizations and features accumulate |
| Pricing model | Transparent per-agent pricing | Free plan for 3 agents plus Standard, Professional, and Enterprise paid tiers with more features on each level |
| Ticket tracking | Centralized ticket tracking system for IT and support teams | Multichannel ticketing across email, social, telephony, chat, and more on higher tiers |
| Knowledge base | Built-in help desk knowledge base, and self-service portal | Public and private knowledge bases with SEO options and multi-language support on higher plans |
| Asset management | Optional help desk and asset management software | Some asset and inventory features are on higher tiers, but ITSM and asset management are typically handled by other Zoho tools |
| Integrations | Google Workspace, Microsoft 365, LDAP, SAML, email ticket routing | Integrates tightly with Zoho apps, plus many third-party tools like Slack, Jira, and CRM systems |
| Best for | Teams that want a focused software helpdesk with simple setup and pricing | Teams that want a highly configurable service helpdesk solution within or alongside the Zoho ecosystem |
Key Differences for SMB and Mid-Market Teams: Mojo Helpdesk vs. Zoho Desk
1. Implementation and Setup
Mojo Helpdesk
- Built so teams can turn on help desk ticket software in days.
- Uses existing email and identity providers like Google Workspace and Microsoft 365 to onboard agents and end users quickly.
- Admins configure queues, categories, and rules without needing developers.
Zoho Desk
- Offers guided setup with workflows, SLAs, and multichannel options.
- As you add more departments, channels, and custom fields, the time and effort to configure the system increase.
- Works best when an owner can spend time tuning views, automations, and reports.
If you want a ticket help desk system, an IT or support manager can configure and maintain without a long implementation phase, Mojo keeps things lean. Zoho Desk gives you more configuration power, which also means more to manage.
2. Ease of Use and Daily Work
Mojo Helpdesk
- Clean, straightforward interface so agents can process help desk tickets quickly.
- Requesters can email, use a portal, or submit forms and track status easily.
- Fits internal IT help desk ticketing, facilities, HR, and external customer service.
Zoho Desk
- Interface is designed to be user-friendly, and many reviews highlight its productivity benefits once configured.
- As custom modules, layouts, and advanced features are layered on, the system can feel more complex to new admins and agents.
If your priority is a straightforward support help desk that your team can understand quickly, Mojo focuses on simplicity. If you expect to grow into heavier automation and customization, Zoho Desk can support those requirements.
3. Pricing and Total Cost of Ownership
Mojo Helpdesk
- Simple help desk pricing based on agents.
- Core ticketing, ticket tracking software, and knowledge base features are included without separate modules.
- Works well for teams that want a predictable help desk cost as they scale.
Zoho Desk
- Free plan for up to three agents, then tiered pricing (Express, Standard, Professional, Enterprise) with more capabilities on each tier.
- Advanced analytics, AI (Zia), and additional channels appear in higher tiers.
If you want to minimize decision friction around tiers and add-ons, Mojo's structure is easier to evaluate. Zoho Desk is competitively priced for the feature set, but requires more attention to plan selection.
4. Ticket Tracking, Knowledge Base, and Asset Management
Mojo Helpdesk
- Core ticket tracking system with queues, tags, SLAs, and automation rules.
- Built-in help desk knowledge base and self-service portal, described in more detail on the knowledge base page.
- Optional asset management for teams that want a maintenance ticketing system and device tracking inside the same helpdesk.
Zoho Desk
- Multichannel ticketing across email, social, telephony, and chat in higher plans.
- Knowledge bases that can be public or private, with multi-language support and SEO options on higher tiers.
- Some asset and inventory style features exist, but full IT asset management is usually handled through other Zoho products or external tools.
If you want help desk and asset management unified, Mojo Helpdesk is built to provide both in one application. If your organization already leans into Zoho's broader suite, you may prefer Zoho Desk with separate ITSM tooling.
5. Integrations and Ecosystem
Mojo Helpdesk
- Connects with Google Workspace, Microsoft 365, SAML, LDAP, and email to create a simple, central service tickets software environment.
- Ideal for teams that want demo help desk software that fits directly into existing identity and email stacks.
Zoho Desk
- Deep integration with Zoho CRM, Zoho Projects, Zoho Books, and other Zoho tools, plus integrations with Slack, Jira, and more.
- Strong choice if you want your help desk application tied tightly to CRM and back-office systems.
Choosing the Right Help Desk Solution: Mojo Helpdesk vs. Zoho Desk
You may lean toward Mojo Helpdesk if you want:
Focused Solution
A focused helpdesk solution that combines a ticket tracking system, help desk knowledge base, and optional asset management
Easy Configuration
A platform that IT, operations, and customer service teams can configure and run without heavy admin overhead
Clear Pricing
Clear helpdesk pricing and a straightforward path from trial to production
Choose Mojo Helpdesk
For teams that want a focused helpdesk solution with simple setup, clear pricing, and optional asset management.
Choose Zoho Desk
If you want a highly configurable customer service help desk with strong automation and AI, already use multiple Zoho products, and have resources to design and manage more advanced workflows, layouts, and analytics.
Next steps
- Compare plans on the Mojo Helpdesk pricing page.
- See the full help desk ticketing system software in action by booking a demo.
- Start a demo help desk instance with a free trial.
- Review IT help desk software and knowledge base capabilities in more detail.
Compare Mojo Helpdesk with other help desk solutions
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Mojo Helpdesk vs. Freshdesk
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Mojo Helpdesk vs. SolarWinds
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Frequently asked questions
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