Help Desk Software Comparison
Mojo Helpdesk vs SolarWinds: Help Desk Software Comparison
IT teams that manage internal support and service requests often look at Mojo Helpdesk and SolarWinds Web Help Desk / Service Desk as options. Both provide helpdesk software solutions that track help desk tickets, support service desk tickets, and offer reporting for IT managers.
This guide explains how Mojo Helpdesk compares to SolarWinds for SMB and mid-market IT teams that want practical ticket tracking software and, in some cases, built-in help desk and asset management software.
Overview: Comparing Mojo Helpdesk and SolarWinds
SolarWinds Web Help Desk
IT-Focused ITSM Platform
An IT-focused solution that provides ticketing, asset inventory, change management, SLAs, and reporting, with strong ties into the wider SolarWinds monitoring and IT management product line. It can run on-premises or as a hosted solution, and is often adopted by teams that already rely on SolarWinds tools to monitor servers, networks, and applications.
Mojo Helpdesk
Simple & Focused
Focuses on giving organizations a helpdesk solution that is straightforward to deploy and operate. It combines a help desk ticketing system, self-service portal, help desk software with a knowledge base, and optional IT help desk software with asset management in one product, with clear pricing and configuration aimed at lean teams.
Key Differentiators
Implementation Speed
Mojo launches in days vs. more setup work for SolarWinds when tying into other SolarWinds tools
Pricing Model
Mojo uses per-agent pricing vs. SolarWinds's per technician and asset pricing
Ecosystem
Mojo is cloud SaaS vs. SolarWinds on-premises or cloud options
Configuration Complexity
Mojo emphasizes simplicity vs. SolarWinds's ITIL-style processes and infrastructure focus
At-a-Glance Comparison: SolarWinds vs. Mojo Helpdesk
| Feature / Focus | Mojo Helpdesk | SolarWinds Web Help Desk / Service Desk |
|---|---|---|
| Primary fit | SMB and mid-market IT, internal support, and customer service | IT departments that want ITSM-style ticketing with strong asset and infrastructure ties |
| Deployment speed | Live in days with minimal setup | Straightforward setup, but more work when tying into other SolarWinds tools and workflows |
| Ease of use | Simple UI for agents and requesters, little to no training | Functional admin and technician UI; some feedback mentions dated interface and slower performance at higher ticket volumes |
| Deployment model | Cloud SaaS | On-premises and cloud options |
| Pricing model | Transparent per-agent pricing | Per technician and asset pricing, on-premises and SaaS license options |
| Ticket tracking | Centralized ticket tracking system for IT and support teams | IT-centric ticketing with change, SLA, and approval workflows |
| Knowledge base | Built-in help desk knowledge base, and self-service portal | Built-in knowledge base for IT articles and self-service |
| Asset management | Optional help desk and asset management software | Strong asset management integrated with ticketing and other SolarWinds tools |
| Integrations | Google Workspace, Microsoft 365, LDAP, SAML, email ticket routing | Connects with SolarWinds Network Performance Monitor, Server & Application Monitor, Dameware Remote Support, and other SolarWinds products |
| Best for | Teams that want a focused software helpdesk with simple setup and pricing | IT shops that prioritize asset inventory, on-prem deployment, and deep SolarWinds integration |
Key Differences for SMB and Mid-Market IT Teams: Mojo Helpdesk vs. SolarWinds Web Help Desk / Service Desk
1. Deployment and Architecture
Mojo Helpdesk
- Pure cloud SaaS.
- Teams can turn on help desk ticket software in days with no servers to maintain.
- Uses existing Google Workspace or Microsoft 365 accounts for identity and email-based ticketing.
SolarWinds Web Help Desk / Service Desk
- Available as on-premises software and as a cloud ITSM offering.
- Often deployed by IT groups that are already running SolarWinds monitoring or configuration tools.
- Setup can include connecting to network monitoring, configuration, and remote support products, which adds power but also setup work.
If you want a cloud service helpdesk solution without infrastructure overhead, Mojo Helpdesk is the lighter option. If you want a help desk tightly tied to on-prem infrastructure monitoring, SolarWinds fits that pattern.
2. Ease of Use and Daily Work
Mojo Helpdesk
- Clean, web-based interface so agents can process help desk tickets quickly.
- Requesters can email, use forms, or submit via a portal and track status themselves.
- Works well for IT, facilities, HR, and customer service in a single help desk application.
SolarWinds Web Help Desk / Service Desk
- Focuses heavily on IT processes such as incident, change, and asset lifecycle management.
- Reviews often praise its asset view and ticket search, while some note that the interface feels older and can slow down with large ticket volumes.
If you want a simple support help desk that non-IT staff can use comfortably, Mojo prioritizes simplicity. SolarWinds is more oriented around IT technicians who live inside IT tools all day.
3. Pricing and Total Cost of Ownership
Mojo Helpdesk
- Straightforward help desk pricing based on agents.
- Core features, including ticketing, ticket tracking software, and a knowledge base, do not require separate modules.
- Helps teams keep help desk costs predictable as they add users.
SolarWinds Web Help Desk / Service Desk
- Pricing is based on concurrent technicians and, for some offerings, assets as well.
- On-prem licensing and implementation can introduce additional up-front project cost, especially in larger environments.
Teams that do not want to manage licenses tied to technician counts or on-prem infrastructure usually find Mojo easier to forecast. SolarWinds can be attractive for IT groups that prefer concurrent technician licensing and are already budgeting for other SolarWinds tools.
4. Ticket Tracking, Knowledge Base, and Asset Management
Mojo Helpdesk
- Core ticket tracking system with queues, categories, SLAs, automation rules, and reports.
- Built-in help desk knowledge base and self-service portal for articles and FAQs, detailed on the knowledge base page.
- Optional asset management for teams that want a maintenance ticketing system and device tracking built into the same helpdesk.
SolarWinds Web Help Desk / Service Desk
- Ticketing tied directly to assets, changes, and SLAs for IT incidents
- Strong asset tracking and inventory management integrated with tickets and reporting.
- A knowledge base allows IT teams to maintain internal articles and promote self-service.
If you want help desk and asset management in a simple, cloud-based package that works outside pure IT, Mojo is structured for that. If your primary goal is detailed IT asset tracking tied to tickets inside an IT-heavy toolset, SolarWinds is aligned with that requirement.
5. Integrations and Ecosystem
Mojo Helpdesk
- Integrates with Google Workspace, Microsoft 365, SAML, LDAP, and email for service tickets software workflows.
- Suited to teams that want demo help desk software that plugs into existing identity and mail without a large ITSM stack.
SolarWinds Web Help Desk / Service Desk
- Connects with SolarWinds Network Performance Monitor, Server & Application Monitor, Dameware Remote Support, and other SolarWinds products so alerts can create tickets automatically.
- Best for organizations that already rely on SolarWinds for infrastructure monitoring and want the help desk inside the same ecosystem.
Choosing the Right Help Desk Solution
You may lean toward Mojo Helpdesk if you want:
Focused Solution
A focused helpdesk software solution that combines a ticket tracking system, a help desk knowledge base, and optional asset management in one cloud product
Easy Configuration
A platform that IT and non-IT departments can configure and run without heavy admin overhead
Simple Pricing
Simple helpdesk pricing that is easy to compare and budget for as you grow
You may lean toward SolarWinds Web Help Desk / Service Desk if you:
SolarWinds Integration
Need tight integration with SolarWinds monitoring and IT management tools
On-Prem Deployment
Prefer on-prem deployment or hybrid models and are comfortable managing servers and upgrades
ITIL Processes
Want deeper ITIL-style processes, with strong asset inventory and change management
Choose Mojo Helpdesk
For teams that want a focused helpdesk software solution with simple setup and pricing.
Choose SolarWinds Web Help Desk / Service Desk
If you need tight integration with SolarWinds monitoring and IT management tools, prefer on-prem deployment or hybrid models, and want deeper ITIL-style processes with strong asset inventory and change management.
Next steps
- Compare plans on the Mojo Helpdesk pricing page.
- See the help desk ticketing system software in action by booking a demo.
- Start a demo help desk instance with a free trial.
- Review IT help desk software, asset management, and knowledge base capabilities.
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Frequently asked questions
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