Mojo Pro Tip: Give the Help Center a Branded Look
Your Help Center is a reflection of your organization. Learn how to personalize it with custom backg...
How Support Teams Are Automating Manual Work in Mojo Helpdesk
Learn how support teams use Mojo Bots to automate manual work including auto-assigning tickets, esca...
Canned Responses: The Key to Faster Support & First Response Success
Use canned responses in Mojo Helpdesk to answer tickets faster and consistently, helping meet SLA ta...
How to Define Ticket Priority in a Help Desk
Learn how to define ticket priority levels based on business impact, customer needs, and SLAs to imp...
How to Use Canned Responses in Customer Service (With Examples)
Learn how to use canned responses in customer service with real examples, best practices, and tips t...
FAQ vs Knowledge Base: What Is the Difference?
Compare FAQ vs knowledge base and learn when each works best. Use a decision checklist and examples ...
Why Have a Knowledge Base? The Benefits for IT and Customer Support
See why a knowledge base matters for IT and customer support. Reduce repeat tickets, improve onboard...
4 Ways to Create a Ticket in Mojo Helpdesk
Learn 4 ways to create a ticket in Mojo Helpdesk, including email, Help Center, embedded forms, and ...
How to Rollout Help Desk Software so That People Actually Use It
Learn how to roll out help desk software so employees actually use it, without resistance, confusion...
Using your own email address for Mojo tickets
Guide to using existing company email addresses for Mojo Helpdesk tickets by setting up email forwar...
How to Write a Knowledge Base Article (With a Template)
Use this knowledge base article template to write clear support articles, reduce repeat tickets, and...