In the past few months, we’ve added powerful new features, useful improvements, and essential fixes. Here are the highlights of what’s new! NEW - Mojo Scheduler + Selecting Form, Requester, and Assignee As many of you may recall, we recently...
Tag: customer support
Halloween Theme Featuring Squashable Spiders
Bring a little Halloween magic to your Mojo Helpdesk workspace with our Halloween themed interface, available on the new Mojo UI. Watch out for creepy crawlies! Our Halloween theme introduces spiders that pop up on your screen as you work—but...
Simplifying Agent Set Up with Permissions
At Mojo Helpdesk, we’re always thinking of ways you can do more with your limited time. In an effort to simplify the agent setup within Mojo Helpdesk, we will be retiring the restricted agent role. In its place, admins can...
Mojo Helpdesk and ClassLink Team Partner to Resolve Internal and External User Requests Quickly, Visibly, and Accurately
Austin, Texas — November 22nd, 2022 Mojo Helpdesk and ClassLink have partnered to support educators and students alike by giving them the ability to have direct access to their ClassLink digital resources from a fast, user-friendly, and scalable ticketing solution....
Help Desk Automation Ideas to Boost Productivity
Help desk automation ideas such as automated ticket processing and communication can increase customer satisfaction, decrease costs and boost agent productivity. The most efficient companies automate help desk tasks without losing the human element. This guide discusses the benefits and...
Tips for Building Strong Customer Relationships
Strong customer relationships are foundational to successful businesses. Companies that commit to customer relationship-building enjoy long-term loyalty, reduced costs, and greater profitability. This guide details the importance of excellent customer relations and lists tips for building strong customer relationships. Building...
Tips to Improve Your Customer Focus
When a company makes their customer focus a top priority it means that they are focussing on each interaction with the customer, and how it impacts the customer, instead of how it helps the business or the bottom line. Seventy-three...
How to Write a Problem Statement
A problem statement describes an issue or condition that needs to be addressed and improved. A problem statement clearly describes the issue and identifies gaps between the problem and the desired solution. Businesses and other organizations write problem statements to...
How to Provide Great Customer Service with the Best Customer Support
To provide a great customer experience you have to provide excellent customer service and build customer support programs that pinpoint your customers’ needs and deliver solutions. Every interaction with customers and prospects is an opportunity to create meaningful, impactful experiences...
Personalization Drives Excellent Customer Support with a Ticket Management System
You’ve heard this song from the long running TV show Cheers: Sometimes you wanna go Where everybody knows your name And they're always glad you came You wanna be where you can see Our troubles are all the same You...