Category: Productivity

How to Keep Help Desk Agents from Burning Out

Burnout. Maybe you’ve personally experienced burnout or know someone who has. Burnout leaves a person feeling exhausted and unmotivated. Sadly, it’s a far too common experience among help and service desk agents. And it’s one of the biggest concerns for...

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How Your Help Desk Can Protect You from Ransomware

If you’re not worried about a cybersecurity breach you ought to be.  It could result in more than lost time and data, especially if your organization is the victim of ransomware. Ransomware impacts data, downtime, liability, and reputation. And on...

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5 Things That You Want in a Help Desk Dashboard

Is your help desk meeting its customer service level agreements? Are your agents overloaded? These are the kinds of questions a help desk dashboard helps you answer. Like any dashboard, the purpose of a help desk dashboard is to help...

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service desk

How to Improve Performance at Your Service Desk

Service. Help. Desk. The action of doing work for another to make something easier for them. It takes the right people to perform this work AND it also takes the right processes and technology. Let’s talk about process. A process...

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