Recently, virtual meeting hijacking has escalated. Share these 4 cybersecurity tips with your users to prevent hijacking and keep meetings safe.
Category: Productivity
The Importance of the IT Team Moves to the Forefront for Connected Health
Supporting a connected health ecosystem and the support of these tools often falls on the shoulders of the IT tech team. We recommend 5 key areas of focus.
How to Have a Personal Touch, Even Remotely
As a key member of the IT team, you may already be quite comfortable working virtually. That may not be true for many of your users and they may need some help from you for how to successfully work remotely. Here are 5 tips to help you help your users maintain a personal touch in their communication.
How to Step up Your IT Support When Working Remotely Is in Full Swing
Working remotely has moved into full swing. Answer these 3 primary questions to help you assess your users' degree of experience.
Success of Distance Learning Relies on Your Technology
Technology enables distance learning to break down the walls of the traditional classroom. Make online interactivity a top priority for tech support.
A Plan for IT Support in a Virtual World
Remote work, learning and healthcare all depend on technology for success. Your IT org should take into account these 7 considerations.
Faster Than Writing A Post-it Note: Introducing Mojo Helpdesk Quick Ticket
Opening a ticket for a customer does not have to be cumbersome. Using the quick ticket feature is as easy as scribbling a caller's information on a Post-it note.
Tag a Ticket for Easy Grouping & Reporting
Mojo Helpdesk tags can be quickly created and are useful for grouping tickets and quick reporting. Master Ticket Tags with the help of our tutorial.
Create Custom Views on Mojo
With Mojo Helpdesk, you can create a customized view so you can keep track of tickets that matter to you. Discover how with our instructional video.
Mojo Helpdesk Watch List: Keep an eye on what’s important!
Want to keep an eye on a ticket that is not assigned to you? Enter the Mojo Helpdesk Watch List! The Watch List allows help desk staff to keep an eye on important tickets, and get notifications whenever they are...