Category: Productivity

What is the Cost of a Bad Process?

Process.  All organizations run on processes.  Processes are how things get done. If processes are ineffective and/or inefficient, then time is wasted, deadlines are missed, customers are frustrated, or worse.  A bad process costs your organization. Have you ever stopped...

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Agent Training Guide

Mojo Helpdesk Guide For Agents

Are you a new agent starting using Mojo or a help desk manager wanting to train his team? The Mojo Helpdesk agent training is the best way to on-board agents to ensure they know use Mojo Helpdesk to manage, answer...

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