Process. All organizations run on processes. Processes are how things get done. If processes are ineffective and/or inefficient, then time is wasted, deadlines are missed, customers are frustrated, or worse. A bad process costs your organization. Have you ever stopped...
Category: News
What’s the Value of Good Customer Experience?
Have you ever put a dollar amount to a good customer experience? It turns out good customer service is worth a lot. Studies show that organizations that focus on customer experience receive a 4-6% revenue increase as compared to competitors....
For Quality Service You Need More Than a Portal
You’ve probably used a customer portal. No, not a gateway to some distant galaxy, but a place on a website where customers have private secure access to services and information they need. If you’re like many of the organization’s we...
Select the Right Service Solution to Support Growing Telehealth
Have you participated in a telehealth call or does your organization provide these? If so, you are among the growing movement of remote medical care. A 2019 study by Accenture discovered that more healthcare consumers were choosing medical providers based...
Unraveling the Riddle Between Help Desk Software vs. Help Center Solution
Do you love a good riddle? Research by various psychologists finds that solving puzzles, such as riddles, are beneficial to brain activity. We thought we would do a little brain stimulation by using a riddle to help distinguish help desk...
Why Agility Needs to be a Part of Your Daily Business Practice
Agility. Defined as able to move quickly and easily. Given everything we’ve all experienced over the past year, we know that to survive and thrive, every organization needs to respond and pivot as needed. It’s no surprise that the results...
What Does the Future Hold for Ticket Management Solutions
Times are always uncertain and change is inevitable. As a company that’s been around for over two decades, one thing we’ve learned is “adapt or die.” In fact, Mojo Helpdesk was born out of the need to adapt. As a...
Mojo Helpdesk Funds Teachers’ Learning Projects
Did you know when you walk into a classroom, the supplies you will see and use have mostly been bought by the teacher? Teachers want to provide their students with a positive learning experience, so they often will buy classroom...
6/18 2 PM CDT Webinar: How to Simplify Support for Teachers, Parents & Students With Mojo Helpdesk
Join Mojo Helpdesk founder, Daniel Guermeur, and Customer Success Manager, Kristine Luna for a webinar on June 18th, Thursday at 2 PM CST as they do a walk through of a Mojo Helpdesk school set-up. In this 30-40 minute session,...
6/4 2PM CST Webinar: How Mojo Helpdesk Saves Businesses $300,000/Year With its Self-Service Knowledge Base Feature
On June 4th, Thursday at 2 PM CST, join Mojo Helpdesk founder, Daniel Guermeur and Customer Success Manager, Kristine Luna for a conversation on how organizations can save hundreds of thousands of dollars a year using Mojo Helpdesk self-service knowledge...