Customer service reps are skilled at resolving problems when customers contact them with issues. Take the lead with your customer service desk.
Tag: customer support
How to Rollout Help Desk Software so that People Actually Use It
Not everyone will get excited over new software. Follow these recommended steps for how to rollout IT help desk software so that the people in your company actually use it.
Internal Ticketing and Customer Support for Google Apps
The fine folks at BetterCloud Monitor put together this really great in depth video on utilizing Mojo Helpdesk for internal ticketing and customer support, using Google Apps integration. Check it out! Read more here.
Top 5 Help Desk Features to Increase Productivity
As a channel of communication between customers and companies, help desk softwares are tools designed to increase productivity. Below is our top 5 most useful help desk features to increase customer support productivity. 1. Canned Responses Customer support can be hectic when agents have...
How To Fix Customer Service Interactions Gone Wrong
No matter how good your customer service is, sometimes those interactions will go wrong.Read more
Sign up to try the New Mojo Helpdesk
We recently announced that Mojo Helpdesk is being completely redone from the ground up. We are now excited to share that private beta testing has officially begun! We invited a few Mojo customers to be the first to try the...
Features you might have forgotten about: Ticket Time Tracking
The news is in. Time management is increasingly important, especially when it comes to customer service. Normally, when a ticket is submitted, the customer would have liked the problem to be fixed yesterday. We completely understand. Everyone’s time is important...
Newest Feature for Mojo: Default Private Messages
Mojo Helpdesk recently developed a new option in the Mojo Helpdesk software that allows users to set their helpdesk to always default to private messages. Currently Mojo Helpdesk is designed so that when users post a message, their comment is...
Work Better in the New Year: 3 Ways to Deliver Exceptional Customer Service in 2014
Welcome to the annual “week of reflection.” In this final week of December, many people look back on the year and plan ahead for the next. If doing better at your customer service or help desk support job is on...
Ways to Build Your Own Awesome Office Culture
Mojo Helpdesk customers come from all types of organizations. We work with schools, law firms, churches, IT consultants and a mix of other companies from all over the world. Our mission with each user is the same: to make professional...