Amy Unruh, co-author (with Daniel Guermeur) of Google App Engine Java and GWT Application Development recently published a guest post on The official Google Code blog, as a part of the Who's at Google I/O guest blog series.Her post details...
Vote for Mojo Helpdesk in Google I/O’s Sandbox Video Contest
The countdown for Google I/O 2011 continues to dwindle as we steadily approach the event date. The Mojo Helpdesk team is very excited to be showcased at this event, and we are looking forward to meeting everyone who will be...
Mojo Helpdesk Happy Customer Feedback
Mojo Helpdesk's mission is to provide the best support service for businesses of all sizes. That goal is based around happy customers, and when our own customers are happy with our services, we know we are doing something right. ...
Mojo Helpdesk News: Recent Upgrades and Improvements
Its our priority to make sure that Mojo Helpdesk performs with the highest efficiency for our customers. Over the past 6 months we've been working extra hard to provide the highest quality services. Though a lot of the work we've...
Mojo Helpdesk to be Showcased at Google I/O 2011
The following post is cross-posted from the Metadot blog: Metadot is proud to announce that this year Mojo Helpdesk will be showcased at Google I/O 2011. Our inclusion was due in part to the November 2010 publication of Google App...
Low Tech Tip #2: Smile When You Talk
It's not only low-tech and low cost, it is also totally free to be friendly. I'm sure many businesses would agree their customer service team is customer-friendly, but just because the support agents have been trained to ask things like,...
How to silence unhappy customers: the Apple way
When companies are hit by a product quality issue they can either try to confess it publicly or to hide it. Apple tried the latter regarding its iPhone 4 poor reception problem that was confirmed by Consumer Reports. How did...
Mojo Helpdesk on Google Marketplace
We are glad to announce that Mojo Helpdesk is now available on Google Marketplace. Organizations using Google Apps can now add Mojo to their Google workspace. When Mojo is integrated in Google Apps, you can: Use your Google password to...
Low-tech Tip # 1: Print vital information and tape it to your wall
It’s “go” time, and you’re on the spot to respond to a client’s question. Do you have the answer at the ready? Do you need to ask someone, search the intranet, call them back, or worse, forward them to another...
Tips to Exceptional Customer Service: The Series
Great customer service is about attitude, care and respect of customers. Technology and processes only help deliver and monitor it. Over the last 10 years we made many of the common mistakes that can be made: not returning calls, slow...