Customer contact is an integral part of any business model. Servicing clients effectively plays a large role in the success or failure of a business. Part of providing good service comes with ticket tracking or following a customer issue from...
How Should a Small Business Determine the Best Help Desk?
Virtually all businesses have employees that use a computer for some task or another. Computers make a variety of jobs easier, and in today’s tech rich world, they are almost a necessity. Just like with all things technical, computers malfunction...
Why Empowering Your Customer Support Staff Is a Win-Win
If you think about the most frustrating customer service experiences, they often involve a representative who claim they can’t do anything to solve your problem and must contact their supervisor for help, they refuse to admit there is a problem,...
Why Social Media Is Important for Customer Service
It’s easy for many companies to avoid social media. Even though the public has embraced it, some businesses have a hard time overlooking the costs and intricacies related to handling social media effectively. If you’ve been hesitant due to horror...
Customizing the Mojo Helpdesk Customer Portal Home Page
One of the great features of Mojo Helpdesk is the ability to customize the Customer Portal home page. When you first visit the page, you'll notice several areas mentioning Mojo Helpdesk. Whether you want to go all out and change...
Using Google Chrome to Quickly Search Mojo Helpdesk Tickets
If you are using Google Chrome as your browser you have most likely enjoyed the fact that you can type both URLs and search terms into the address bar. It’s an incredibly efficient feature of Chrome and one of my...
Tips For Exceptional Customer Support: Creating a Customer Service Culture
With so much competition out there, it’s important for companies to stand out by providing superior customer service. After all, if you have been shopping with a company for years and they constantly show customer appreciation, quickly resolve issues, and...
Mojo Helpdesk Customizations – Adding A Customer Support Form To Your Website
We know many of you are looking for ways to customize Mojo Helpdesk. Whether you want to brand the home page of your customer portal, create customized email templates, or set up some automations to make things run more smoothly,...
Why Quick Turnaround on Customer Support is Crucial
Customer Support times are probably one of the most important aspects of customer service. If you take too long customers may just give up, resulting in a negative perception of your company. This is why when I recently came across...
Mojo Helpdesk Wins the Best Google I/O Sandbox Video
It is official. Mojo Helpdesk is the winner of the Best Google I/O Sandbox Video Contest! The voting ended last night, and Mojo Helpdesk's Video was in first place after over 4,000 people voted. Thank-you to all who participated. To...