Starting a new helpdesk job soon? Congratulations. Here are some tips from the helpdesk experts on Reddit that can get you headed towards that first raise and promotion. The infamous IT Helpdesk Wheel of Responses (hat tip: reddit/ITdept) 1. Document everything. Screenshots help....
Category: News
30 Funny Tech Support Quotes
Swimming in tech support requests? Sometimes it helps to have a good chuckle. These are our favorite tech support quotes. Check out some of our previous list of funny tech support quotes.Read more
How to Use Google Docs to Promote ESL Parent Involvement
We recently reached out to one of our education partners, Dr. Chris Craft, to get his take on special technology tips & tricks that are often overlooked by educators. His response came back almost immediately. He was surprised that many...
How to Stop Hating Conference Calls
At 22, I worked as an analyst for a consulting firm. My division specialized in consumer research for secret new products developed by companies like P&G; and Coca-Cola. The work was interesting, but I didn't have much in common with...
How IT Consultants Use a Hosted Helpdesk to Manage Client Requests
Mark and Melissa Gallagher are co-owners of Moon Rivers Media, an IT solutions company based in New Hampshire. Read more
How to Turn Tweets into Helpdesk Tickets
You may not have asked for it, but it's happening. Your clients are using Twitter to reach out to you when they need customer support.Read more
How to Create Help Desk Tickets from Google Calendar in 5 Steps (or Less)
It's a Google Calendar event. It's a help desk ticket. It's a do-it-yourself mash up that can be configured in 5 steps or less. If you've ever wanted your Google Calendar events to flow straight into helpdesk a ticket, here's...
The Top 4 Reasons Schools and Universities Use Mojo Helpdesk
Mojo Helpdesk is proud to be the preferred help desk and ticket tracking tool for schools and universities who need an efficient way to manage support requests. Read more
How to Sort Tasks by Due Date with Mojo Helpdesk
Comic book superhero, The Tick, once proclaimed that gravity is a harsh mistress (after confidently jumping off a tall building expecting to fly and then promptly falling to the ground). For task managers, I think inertia is the more troublesome...
Small Business Owners: Try the Mojo Helpdesk Form Widget
Have you tried the Mojo Helpdesk form widget?Read more