Thank you to all who entered in our Support Portal Design Contest! We received entries from an awesome range of organizations from all across the country. Our users are taking advantage of our redesigned portal features such as a custom...
Category: News
10 Songs That Fuel Productivity at Work
Do you need to listen to music in order to function at work? At Mojo Helpdesk, we’re huge fans of “plugging in” while diving into a big project or finishing a task. Here’s ten songs and artists that keep us...
How to Find Zombie Helpdesk Tickets
Are zombies for real? I can't say for sure. But I do know that zombie tickets certainly are real...VERY REAL. Read more
Win Awesome Prizes in Our Support Portal Design Contest
If you haven't already, today's a great day to start remodeling your support portal so you can win the contest.We've redesigned our Mojo Helpdesk Help Center, now we want to see what you can do. That's why we're holding a contest...
How to Write the Perfect Knowledge Base Article
Knowledge is power. I've heard that phrase thrown around a bunch. I'm sure it wasn't intended to be used by some guy writing a blog about knowledge base articles, but strangely it applies. Since we've populated our Mojo knowledge base...
UPDATE FIXED: Growing Pains & A Temporary Change in the way Tickets are Assigned
UPDATE - We have added the functionality back to the unassigned ticket list. You are now able to assign tickets from this list as well as assign or delete in bulk. Thank you for your patience. Mojo is growing. We handle...
New Ticket Export Features: Export Filters and Recurring Exports
Mojo Helpdesk is excited to announce new ticket filters and recurring exports inside our Export tickets feature.Read more
3 Signs Your Startup has Outgrown Gmail Support
Startups are typically strapped for cash but still need a way to get feedback from users so they can improve their product and start gaining traction in the marketplace. That's why they typically start out using Gmail as their customer...
8 Quick Tips to Becoming a Successful Helpdesk Technician
Starting a new helpdesk job soon? Congratulations. Here are some tips from the helpdesk experts on Reddit that can get you headed towards that first raise and promotion. The infamous IT Helpdesk Wheel of Responses (hat tip: reddit/ITdept) 1. Document everything. Screenshots help....
30 Funny Tech Support Quotes
Swimming in tech support requests? Sometimes it helps to have a good chuckle. These are our favorite tech support quotes. Check out some of our previous list of funny tech support quotes.Read more