Help desk software creates more time and can only take you forward. Check out these four requirements that your time saving help desk needs.
Tag: help desk software
How to Rollout Help Desk Software so that People Actually Use It
Not everyone will get excited over new software. Follow these recommended steps for how to rollout IT help desk software so that the people in your company actually use it.
New Feature: Mojo Helpdesk Canned Responses
Mojo Helpdesk has added another great feature to help speed up processes and get customers the answers they need fast. Canned responses is an easy way for agents to reply to frequently asked questions with a standard response. The canned...
The New Mojo Is Here
It’s finally here! Mojo Helpdesk has been completely redesigned from the ground up with a faster more user friendly experience. The Mojo team didn’t stop there. Behind the scenes, the Mojo gurus have been working to add new features, improve...
The New Mojo Helpdesk is Almost Here
We recently shared exciting news that the new Mojo Helpdesk was right around the corner. Now, we're excited to announce that we will be launching on Monday. The Mojo developers have been working behind the scenes to create a completely...
Sign up to try the New Mojo Helpdesk
We recently announced that Mojo Helpdesk is being completely redone from the ground up. We are now excited to share that private beta testing has officially begun! We invited a few Mojo customers to be the first to try the...
The New Mojo Helpdesk is Coming Soon!
We’re excited to announce that Mojo Helpdesk is being completely redone from the ground up. The Mojo gurus have been working behind the scenes to develop the next generation of Mojo Helpdesk to make it even more user friendly. Well,...
Mojo Helpdesk New Feature Release: Rate Tickets by Email
We are happy to announce the 'ticket rating by email' feature is now available.Read more
In Case You Missed It…. Label Changes
Recently Mojo Helpdesk has implements a few minor changes. Here is one you might have missed. Previously, when creating a ticket, the field labels were located to the left of the text box. This minimized the visible text space, which...
New Feature: Knowledge Base Article Ratings
We're excited to announce the newest Mojo feature: knowledge base article ratings. Now your users can rate the helpfulness of your knowledge base articles in one click. Read more