Mojo Helpdesk shows relative timestamps like “Just now” or “5 minutes ago” to keep things easy to read. These appear in the event log and next to comments or staff notes. Need the exact time? Just click on the relative...
Tag: help desk software
Automate Ticket Assignments Like a Pro
Manual ticket assignment is a thing of the past. With Mojo bots, Admins and Managers can automate ticket routing based on a defined set of conditions. There are three ways to assign tickets automatically: Assign to a Specific Agent –...
Ditch the Sticky Note: Create a Quick Ticket in Seconds
Ever scribbled a task or question on a sticky note, only to lose it minutes later? Instead of relying on a scrap of paper, agents can leverage Mojo’s Quick Ticket feature. Creating a quick ticket takes seconds. Your ticket is...
Mojo Helpdesk: 2024 Highlights and What’s on the Horizon
This year has been transformative for Mojo Helpdesk, as we delivered new features, enhanced existing tools, and addressed critical feedback to make your experience smoother, more secure, and more efficient. Here’s a look back at what we accomplished in 2024....
New Feature: Bring Your Own Mail Server to Mojo Helpdesk
We are thrilled to announce that Mojo Helpdesk customers can now use their own mail server instead of using the built-in Mojo Helpdesk mail service. For example, if your organization has a mailbox support@myorg.com, Mojo Helpdesk can use it to...
Mojo Scheduler Enhancements Plus Roundup of New Features and Improvements
In the past few months, we’ve added powerful new features, useful improvements, and essential fixes. Here are the highlights of what’s new! NEW - Mojo Scheduler + Selecting Form, Requester, and Assignee As many of you may recall, we recently...
Halloween Theme Featuring Squashable Spiders
Bring a little Halloween magic to your Mojo Helpdesk workspace with our Halloween themed interface, available on the new Mojo UI. Watch out for creepy crawlies! Our Halloween theme introduces spiders that pop up on your screen as you work—but...
Simplifying Agent Set Up with Permissions
At Mojo Helpdesk, we’re always thinking of ways you can do more with your limited time. In an effort to simplify the agent setup within Mojo Helpdesk, we will be retiring the restricted agent role. In its place, admins can...
Select the Right Service Solution to Support Growing Telehealth
Have you participated in a telehealth call or does your organization provide these? If so, you are among the growing movement of remote medical care. A 2019 study by Accenture discovered that more healthcare consumers were choosing medical providers based...
Unraveling the Riddle Between Help Desk Software vs. Help Center Solution
Do you love a good riddle? Research by various psychologists finds that solving puzzles, such as riddles, are beneficial to brain activity. We thought we would do a little brain stimulation by using a riddle to help distinguish help desk...