🚀 Mojo Helpdesk July-September updates

Front of the Pack

We are pleased to announce the follow improvements:

  • Added pagination to the ticket form list.
  • Restricted agents can be added to agents teams.
  • Added Italian translation to the help center side.
  • Added the solution satisfaction percentage in the list view for better insights.
  • The solution list can be sorted by views.
  • Introduced bottom pagination to queue list view.
  • Added ticket form names to queue list view.
  • Ticket tags can now be updated after merging tickets.
  • Added ability to create a ticket for an asset, even if the ticket form doesn’t include the asset field.
  • The custom system field labels are now displayed when printing tickets.
  • The ticket form rules are now available for all subscription plans.
  • We’ve updated the app’s blue color for an energized look and feel.
  • The agents are automatically subscribed to tickets created in any queue as part of the welcome package.
  • New agents will receive new ticket email notifications. Each agent can change this in the notification center.
  • We’ve removed the option to start a new trial from the help desk switcher, providing a cleaner and more straightforward experience for all users. New help desk can always be created from Mojo Helpdesk website: www.mojohelpdesk.com.

What we are working on:

  • A new big chat feature
  • Role-based access control
  • Customer rating feedback comments
  • An improved mobile app

Thank you to all users who reported or suggested bugs and optimizations. We are always happy to listen to our customer feedback.

Filed under: News