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"A company's reputation is only as good as its last customer interaction. After the initial purchase, it's all and only about the quality of the support you provide to your customers."

Track Customer Requests

Losing customer requests? Getting too many emails?

No lost email or message anymore! All customer requests are centralized in Mojo Helpdesk. Your staff is assigned requests based on categories (queues) and Mojo Helpdesk records all interactions between your staff and your customers whether via the web portal or email.

Keep Customers And Staff Informed At All Times

Do your customers and staff complained they are left uninformed?

Mojo Helpdesk is the link between your staff and your customers. Your customers can access their requests from the web portal, add comments and interact with your staff until the completion of the work. With Mojo Helpdesk customers and staff are always in the loop and provided with up-to-date information.

Deliver Better Service Based On Metrics

Did you know a customer was unhappy before he was lost to the competition?

There is no smoke without fire and Mojo Helpdesk has its smoke detector: the Mojo Number. Mojo Helpdesk gathers numerous metrics, from time-to-close and time spent on requests as well as customer satisfaction ratings. Would you like to know what customers are not satisfied with your customer service? Easy, there is Mojo number for each customer based on the way they rated their requests. The higher the number the most satisfied your customers are. This allows you to manage customer relationships pro-actively and in a precise way by spending the time where it is needed based on hard data, not just impressions.

Simple To Use & Ready To Go

There is not software to install, no hardware to buy!

Mojo Helpdesk is simple to use, no training is needed. Your tech staff is operational within minutes and since Mojo Helpdesk is a hosted service, there is no software to install, no hardware to buy, you can use it right away.

Mojo FAQs

Can I cancel my monthly subscription at anytime?

Yes. Once your plan is cancelled, you won't be billed again.

What's a Mojo number?

With good Mojo, one can ward off these evil intents. Mojo Helpdesk gives a Mojo number to your team members and to your organization based on your customers' feedback. One hundred is the maximum Mojo number and is considered good Mojo. Zero is considered by most people a really bad Mojo.

Yet another helpdesk / ticket tracking, why?

We tried 'em all and they are all too complex. Most ticket tracking systems are hard to use and bloated with features. We designed Mojo Helpdesk to be the simpliest ticket tracking solution. Furthermore, none of the existing solutions could tell us if our customers were satisfied or not. With Mojo, your customers rate each ticket answers. The average rating is your Mojo number.

Does the free plan really work?

Yes. Mojo Helpdesk has a free plan that allows very small organizations with micro-budgets to enjoy Mojo Helpdesk fully.

Is the number of users who can create new tickets unlimited?

Yes. All plans include unlimited ticket creators.

If I upgrade or downgrade during the trial period, do I get billed?

No. We will only bill you at the end of the trial period.

Our organization cannot pay by credit card, can we pay by check or wire?

Yes indeed. Just send us a purchase order (PO) or send us a check or a wire and we'll be happy help.

You can't possibly have all the reports I need, do you have an API I could use?

Yes. Mojo Helpdesk uses XML and SOAP to allow you to create any kind of reports. You can also export users and tickets to Excel and create pretty graphs if you wish (read the API documentation).