The Aging Summary is one of Mojo’s readily-available reporting tools. With this report, Managers and Admins have a high-level overview of the age of tickets which is directly related to customer satisfaction.
The Aging Summary report shows the number of open tickets broken down by age, and several other categories. The table columns shows the number days a ticket has been opened. Meanwhile, for rows we can segment by Agents, Forms, Queues, Types and Tags—all of which is configurable.