Four ways to create tickets with Mojo Helpdesk

With Mojo Helpdesk, tickets can be created in four ways:

  1. Through ticket forms found in the Help Center (support portal UI)
  2. By email
  3. Through the Mojo form widget
  4. Using the API

Depending on your process and users, a certain method may work better for you.

For instance, internal staff may already be used to sending an email to your company email address such as IT@yourcompany.com. In this case, for an easier transition to Mojo, you’ll want to utilize email-to-ticket creation.

On the other hand, if you use Mojo as a customer-facing tool, you can embed the Mojo form on your own website.

Watch the video below for an overview of the different ways tickets are created on Mojo.