With Mojo Helpdesk, tickets can be created in four ways:
- Through ticket forms found in the Help Center (support portal UI)
- By email
- Through the Mojo form widget
- Using the API
Depending on your process and users, a certain method may work better for you.
For instance, internal staff may already be used to sending an email to your company email address such as IT@yourcompany.com. In this case, for an easier transition to Mojo, you’ll want to utilize email-to-ticket creation.
On the other hand, if you use Mojo as a customer-facing tool, you can embed the Mojo form on your own website.
Watch the video below for an overview of the different ways tickets are created on Mojo.