Four ways to create tickets with Mojo Helpdesk

With Mojo Helpdesk, tickets can be created in four ways:

  1. Through ticket forms found in the Help Center (support portal UI)
  2. By email
  3. Through the Mojo form widget
  4. Using the API

Depending on your process and users, a certain method may work better for you.

For instance, internal staff may already be used to sending an email to your company email address such as In this case, for an easier transition to Mojo, you’ll want to utilize email-to-ticket creation.

On the other hand, if you use Mojo as a customer-facing tool, you can embed the Mojo form on your own website.

Watch the video below for an overview of the different ways tickets are created on Mojo.