The meeting reminder said “Brainstorming for Photo Shoot” but the phone call felt more like a conversation with an old friend. I was speaking with Jay Roth, Director of Programs & IT at Action Specialties LLC in New Iberia, Louisiana. Jay had been a customer of Mojo Helpdesk since August of 2011 when his growing screen printing business started getting overwhelmed with support requests.
Jay Roth is the Director of Programs & IT at Action Specialties
and a Mojo Helpdesk customer since August 2011.
For the photo shoot we decided to have a robotic spider* in the background and giant replicas of Mojo Helpdesk support tickets for the props. This was going to be fun. It was also going to be convenient because Jay generously offered to have Action Specialties make the replica tickets for the photo shoot.
I’m excited to have Jay on the blog today to share his story about Action Specialties and their integration with Mojo Helpdesk. Enjoy…
Can you describe your business?
“We find ourselves less stressed out, more organized, and this leads to more production. Our department has seen a 25% increase in production of art.”
Why did you need Mojo Helpdesk?
Our art department was processing art orders using email created from Adobe form based entry, however no one could share the status of art in production. We wanted a web-based solution to be able to access the information from anywhere, and we didn’t want to rely on our systems to support the solution through the life of it’s necessity.
How do you use Mojo Helpdesk day-to-day?
Mojo helps keep two of our most critical departments running efficiently, keeps us all in the know, provides us excellent records, and makes it easy for our employees to request the things they need.
What results have you seen with Mojo Helpdesk?
What is your favorite thing about Mojo Helpdesk?
### By the Numbers ###
Company: Action Specialties LLC
Mojo Helpdesk Customer Since: August 2011
# of Employees using Mojo Helpdesk: 14
# of Tickets: 2,879
*The robotic spider is also known as the Action Specialties screen printing machine (pictured above).