Knowledge is power. I've heard that phrase thrown around a bunch. I'm sure it wasn't intended to be used by some guy writing a blog about knowledge base articles, but strangely it applies. Since we've populated our Mojo knowledge base...
Tag: customer support
How Businesses ACCIDENTALLY Demotivate their Help Desk Technicians
One thing I've observed in these forums is that many IT professionals are frustrated by how businesses treat them.As Community Manager and Level 1 Support for a help desk software company I regularly visit online forums for sysadmins, help desk technicians,...
How an Art Department became 25% More Productive after using Mojo Helpdesk
The meeting reminder said "Brainstorming for Photo Shoot" but the phone call felt more like a conversation with an old friend. I was speaking with Jay Roth, Director of Programs & IT at Action Specialties LLC in New Iberia, Louisiana. Jay had been...
Tips For Exceptional Customer Support: Creating a Customer Service Culture
With so much competition out there, it’s important for companies to stand out by providing superior customer service. After all, if you have been shopping with a company for years and they constantly show customer appreciation, quickly resolve issues, and...