Answer tickets faster with canned responses. Agents can use pre-made replies to respond quickly and consistently to common questions. Canned responses play a crucial role in meeting SLA targets, whether it’s resolving questions on the first reply or improving your...
Tag: canned responses
How to Use a Canned Response in Customer Service
Even with a robust knowledge base and detailed FAQ page to provide customers with instant answers, without using a canned response strategy your customer service team can still get bogged down by routine requests. That's where a canned response comes...
New Feature: Mojo Helpdesk Canned Responses
Mojo Helpdesk has added another great feature to help speed up processes and get customers the answers they need fast. Canned responses is an easy way for agents to reply to frequently asked questions with a standard response. The canned...