It’s easy for many companies to avoid social media. Even though the public has embraced it, some businesses have a hard time overlooking the costs and intricacies related to handling social media effectively. If you’ve been hesitant due to horror...
Customizing the Mojo Helpdesk Customer Portal Home Page
One of the great features of Mojo Helpdesk is the ability to customize the Customer Portal home page. When you first visit the page, you'll notice several areas mentioning Mojo Helpdesk. Whether you want to go all out and change...
Using Google Chrome to Quickly Search Mojo Helpdesk Tickets
If you are using Google Chrome as your browser you have most likely enjoyed the fact that you can type both URLs and search terms into the address bar. It’s an incredibly efficient feature of Chrome and one of my...
Tips For Exceptional Customer Support: Creating a Customer Service Culture
With so much competition out there, it’s important for companies to stand out by providing superior customer service. After all, if you have been shopping with a company for years and they constantly show customer appreciation, quickly resolve issues, and...
Mojo Helpdesk Customizations – Adding A Customer Support Form To Your Website
We know many of you are looking for ways to customize Mojo Helpdesk. Whether you want to brand the home page of your customer portal, create customized email templates, or set up some automations to make things run more smoothly,...
Why Quick Turnaround on Customer Support is Crucial
Customer Support times are probably one of the most important aspects of customer service. If you take too long customers may just give up, resulting in a negative perception of your company. This is why when I recently came across...
Mojo Helpdesk Wins the Best Google I/O Sandbox Video
It is official. Mojo Helpdesk is the winner of the Best Google I/O Sandbox Video Contest! The voting ended last night, and Mojo Helpdesk's Video was in first place after over 4,000 people voted. Thank-you to all who participated. To...
Google I/O Guest Blogger: Amy Unruh, “Designing large applications for Google App Engine”
Amy Unruh, co-author (with Daniel Guermeur) of Google App Engine Java and GWT Application Development recently published a guest post on The official Google Code blog, as a part of the Who's at Google I/O guest blog series.Her post details...
Vote for Mojo Helpdesk in Google I/O’s Sandbox Video Contest
The countdown for Google I/O 2011 continues to dwindle as we steadily approach the event date. The Mojo Helpdesk team is very excited to be showcased at this event, and we are looking forward to meeting everyone who will be...
Mojo Helpdesk Happy Customer Feedback
Mojo Helpdesk's mission is to provide the best support service for businesses of all sizes. That goal is based around happy customers, and when our own customers are happy with our services, we know we are doing something right. ...