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LAUNCH: Mojo Helpdesk

We are happy to announce our new service Mojo Helpdesk. Mojo Helpdesk is a simple ticket tracking service that allows organizations to manage customer requests and get satisfaction ratings so they know how good their customer service is (or is...

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Montastic upgrade

We have been busy upgrading our monitoring service. Due to the success of our free monitoring service, we had to do some changes the core of our application so we can handle the growing load. We had some downtime but...

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Pre-announcing Mojo Helpdesk

Do you really know how your company is doing with customer support? We thought we did. At Metadot, we always wanted to do a good job. We use a ticket tracking system to manage customer requests and we answer the...

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BBC on Das Keyboard: fat finegrs

A simple typing error has triggered mayhem on the Tokyo stock exchange and cost one bank £190m. But in a world where almost everyone now is expected to type, how many of us really can? BBC articleDas Keyboard – the...

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Training

By popular demand we released our 1-hour telephone training. It’s quick, easy and cost effective. The nice part is that we can do the training on the customer portal, thus not only we train our users, but we also do...

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