We fixed a DNS issue that caused non-existent domains to resolve. This happened when "someone" at Metadot reconfigured one of our DNS servers to use OpenDNS as a forwarder. To our surprise Montastic started to alert us of a non-existent...
Add Notes to Your Servers
We implemented a feature requested by many users: the info field. You can now add some notes to your monitored URL. For example you can write a special reboot procedure, or specify the webmaster contact information. As usual, contribute your...
Keep up to date with User’s contact, company and other important information
Organize and save time by viewing the user's profile directly from the ticket. Manager's and Admins can document the user's profile and company information in Mojo and have it viewable on tickets managed by techs. Techs can view the user's...
Get your Mojo Number on iGoogle in 5 Easy Steps
Did you know you can have your Mojo Number in iGoogle? Here is how: In Mojo Helpdesk, click on “profile” (top right) and copy the access key. Click on the Mojo Number in the Mojo Star icon. Click on “Add...
Mojo Helpdesk Maintenance Completed
The maintenance has been completed as planned. All services are up and running normally.While there will be no visible changes in the user interface for a while, this maintenance work prepared Mojo Helpdesk backend sub-systems for exciting upcoming features.Thank you...
Mojo Ticket Ratings Help to Measure Customer Satisfaction
It is well known that measuring customer satisfaction is one of the most important things an organization can do to learn the needs of its customers and keep them. Surveying is a popular way to gain feedback about the quality...
On the SaaS Track
MARKET TRENDS: According to a BizTechReports survey conducted in 2009, SaaS, which stands for Software as a Service but also known as on-demand software, was sparking a serious interest from organizations with no exception to the ones with already established...
Give Me More Power – How to Assign, Change Status & Comment, in Bulk
You probably have noticed in your My Assignments tab a small link titled Give Me More Power. Well, this link allows you to perform bulk operations i.e. you can apply an action to several tickets at one time. For example,...
What’s New for Mojo? Speed, Webinars and more…
Many thanks for your feedback about Mojo Helpdesk. Based on your suggestions, we are happy to announce upgrades have been made and new features have been added.Read more
More Storage for Mojo Users
Mojo Helpdesk has moved its storage to Amazon's Simple Storage Service. This allows us to provide up to 20 times more storage space without price increase. Here is the split for each plan: Plan Storage Free 0 Basic 100 MB...