Working in customer service, unhappy customers are an unavoidable fact of life. No matter how experienced a representative is, there will be customers so unhappy that finding a way to turn around their experience will present a considerable challenge. It...
Mojo Helpdesk Customizations: Creating an Automation to Notify a Manager of Solved Tickets
Automations are a Mojo Helpdesk feature that can save time and effort by automatically executing a set of actions on a set of targeted tickets. It is possible to create automations that change a ticket’s priority, assign or re-assign tickets,...
Recovering From Customer Service Mistakes
Even the best companies stumble sometimes and offer poor customer service. It does not matter so much that a customer had one bad experience so much as it does that the company corrects its mistake before they lose the customer...
Announcing the Winner of Mojo Helpdesk’s Favorite Features Contest
Thanks to all who entered our Favorite Features Contest to win a Google Chromebook. In the end, almost every feature of Mojo Helpdesk was mentioned, making it difficult to pick one winner from all the entries. We're excited to announce...
Beat Your Competitors with Awesome Customer Service
When customers come back to do more business with a company, it is often not because they got a good price or even a quality product. Most times, customers return because of the awesome customer service that they received. Many...
Avoid These Customer Service Mistakes That Send Customers Running
Customers are the lifeblood of any company, and service provided to them is what helps them thrive. Unfortunately, this is an area where many companies make common missteps that cost them future business. By avoiding these common customer service mistakes,...
Win a Chromebook with Mojo Helpdesk’s Favorite Features Contest
Our goal at Mojo Helpdesk is to provide our customers web-based support ticket software containing the features you need at a great price. Now, we want to hear from you about your favorite Mojo Helpdesk features. In fact, we’re giving...
What To Do When the Customer is Wrong
In the business world there are always challenges, but most pale in comparison to the challenge of dealing with people. One of the most revered times in any customer service transaction is when the customer is wrong and employees know...
Ways a Ticket Help Desk Improves Your Customer Service
Customers in today’s world deal with many different people during their transaction with a company. From initial contact with a sales person to communication with support staff, there are numerous instances where they can “fall through the cracks” of the...
Customer Complaints and Customer Feedback Impact the Customer Experience
Businesses need information from their target markets in order to improve upon the products and/or services that they offer and this includes customer support provided by your IT help desk. Sometimes this information may come in the form of customer...