All customers, young and old, have different ideas of what customer service means to them. These varying expectations require customer service departments to accommodate all types of customers, as well as support the different ways those customers communicate.Read more
Emphasize Internal Support to Improve Efficiency
An internal argument amongst co-workers or departments may not lead to a lost sale or bad review, but it will eventually lead to a negative work environment, compromising the quality of work and productivity of the employees. Unfortunately, unhappy employees...
Re-Tweet and Win a Chromebook from Mojo Helpdesk
We are having a contest to raise awareness of http://www.www.mojohelpdesk.com/blog/. Customers love how Mojo improves their productivity and internal task management. If you haven’t tried it yet, sign up for a 30 days trial. Read more
How to Make the Best out of Inevitable Hold Times
The only time a customer should be put on hold is when it’s the last resort. This could be when there are more calls coming in than there are people to answer each one, or if additional help is needed...
How to Transform Your Customer Service Problems Into Solutions
In Spring of 2008, a musician was shocked when he saw United Airlines’ baggage handlers carelessly throw his guitar around on the tarmac, destroying it completely. After several months and many unsuccessful attempts to convince United to pay for the...
Mojo Helpdesk Has a New Look
We are proud to announce the release of our new streamlined Mojo Helpdesk website and logo. Our updated branding reflects our intuitive, efficient and user-friendly design. We have consolidated our pricing plans by removing our Free and Basic plans, and have...
Get More Out of Your Helpdesk with Live Chat
Between e-mail, phone, texting, social media, live chat, video conferencing and in person meetings, the methods we use to communicate with one another just keep growing. There are many benefits to the modern age of technology, including new ways to...
10 Ways to Build Customer Trust
The main factor that distinguishes a company that customers feel loyalty towards and those they just do business with is trust. The first step to gaining that trust is to consistently provide quality goods and services, but the factor that...
5 Tips for Providing Great Customer Service Via Email
Email has become the most ubiquitous and basic of business tools. Likely to be the first thing someone checks when starting the workday, email is now the primary method for business communication. As such, it’s imperative that a business think...
Emphasize Customer Satisfaction Over Average Handle Time
Efficiency is a common buzz word in business, regarded by many as the most important metric for improving business practices. Unfortunately, what efficiency means and how to best measure the efficiency of your staff aren’t always easy to calculate. In...