Today we released a new filter for the ticket lists: ticket types. Now you can filter ticket lists by status, queue and/or type. We also added filters to the dashboard report so that data can be drilled down by ticket...
Category: Product
Bonjour! Parlez Vous Français? Mojo Does Too
Today we are extremely excited to announce the release of Mojo Helpdesk in French. This is the first phase of the internationalization of Mojo Helpdesk, with many more languages to come. This means countries around the world (and galaxies far...
New Feature: Mojo Helpdesk Canned Responses
Mojo Helpdesk has added another great feature to help speed up processes and get customers the answers they need fast. Canned responses is an easy way for agents to reply to frequently asked questions with a standard response. The canned...
The New Mojo Is Here
It’s finally here! Mojo Helpdesk has been completely redesigned from the ground up with a faster more user friendly experience. The Mojo team didn’t stop there. Behind the scenes, the Mojo gurus have been working to add new features, improve...
The New Mojo Helpdesk is Almost Here
We recently shared exciting news that the new Mojo Helpdesk was right around the corner. Now, we're excited to announce that we will be launching on Monday. The Mojo developers have been working behind the scenes to create a completely...
Sign up to try the New Mojo Helpdesk
We recently announced that Mojo Helpdesk is being completely redone from the ground up. We are now excited to share that private beta testing has officially begun! We invited a few Mojo customers to be the first to try the...
The New Mojo Helpdesk is Coming Soon!
We’re excited to announce that Mojo Helpdesk is being completely redone from the ground up. The Mojo gurus have been working behind the scenes to develop the next generation of Mojo Helpdesk to make it even more user friendly. Well,...
Deprecated Status: Assigned
We recently made a change in Mojo Helpdesk to the ticket statuses. Back in March we changed the functionality so that ticket statuses were independent of the actual ticket assignment. Now in an effort to streamline the support process we...
Fixed: DNS Connectivity Issues with Rackspace
Our engineers have fully resolved the impact to our DNS infrastructure. After blocking the majority of the inbound DDoS attack earlier in the morning some DNS servers that were sending both legitimate and DDoS traffic to Rackspace were blacklisted. Further...
Mojo Helpdesk New Feature Release: Rate Tickets by Email
We are happy to announce the 'ticket rating by email' feature is now available.Read more