Mojo Helpdesk is happy to announce the latest release takes ticket management to a whole new level. The ticket lists have been revamped displaying a customizable compact view and a streamlined detailed view. Columns can now be added to the...
Category: Product
Zapier + Mojo Helpdesk to Automate Workflow
It is a big day for Zapier as they just launched a new feature to create process workflows: Multi-Step Zaps. Now you can chain as many Actions as you want to a single Trigger, which makes the Mojo Helpdesk integration with other business...
Scheduled Maintenance: Saturday, January 30
Mojo Helpdesk will be undergoing a system maintenance on Saturday, January 30, 2016 from 10:00 to 13:00 CST with expected downtime of 1 hour maximum. During this maintenance, Mojo servers will be upgraded to improve performance and scalability. We also...
The Ticket Search has Moved
In this new release, a "Search tickets" button next to the "Admin" button replaces the search field that used to be next the "Help Center" button. Now, from any page, a click on this button will set the focus in...
Awaken the Force within Mojo Helpdesk
Mojo feels the force and gives you the opportunity to use it yourself. Click the button "DO YOU FEEL THE FORCE?" to enjoy the Mojo's Star War theme.
A New Setting in the Helpdesk Configuration Page
Mojo currently adds cc'd recipients to the reply messages automatically, but with this new release you have the option to change this behavior. Go to Admin -> Helpdesk Configuration, then under "Email Settings" you will find the setting to "Reply...
Usability changes in Mojo
In our continuous effort to improve the usability of Mojo Heldesk, here are the changes included in our latest release. Direct access to the Admin page: "Helpdesk Settings" has been renamed "Admin" and a button has been added in...
Mojo Helpdesk New Release
The following new enhancements were implemented based on feedback from our customers: To find unassigned tickets more easily we renamed the navigation link, "Pick Box" to "Unassigned" to make it obvious to new users. The reports are now displayed in...
New Features Fresh from The Mojo Development Team
This new release brings several enhancements to Mojo Helpdesk. "Assigned on" Time Stamp. Ticket assignment time is now displayed in the ticket detail page. More Dashboard Metrics. The dashboard now display: - "time to assign": the average time it took...
A Stamp That Seals and Deals
A Detail That Makes All the Difference: Once you have done the work and a ticket is ready to be closed, do you feel a sense of accomplishment? Of course. Does clicking on the "Close" button for a ticket satisfy...