This new release brings several enhancements to Mojo Helpdesk.
“Assigned on” Time Stamp.
Ticket assignment time is now displayed in the ticket detail page.
More Dashboard Metrics.
The dashboard now display:
– “time to assign”: the average time it took for tickets to be assigned
– “time to solve”: the average time to solve a ticket
Gravatar or Initials for Users: Managers to Choose
Helpdesk managers can change users picture type by choosing between gravatar and initials. This feature is located in the user profile.
Get Started with Mojo Faster: New Quick Setup
To get started easily, new Mojo accounts can use a “Quick Setup” section located at the top of the helpdesk settings page.
Form Widget Builder Improvements
Did you know you can embed a ticket form in a website? We made it even easier than before. The form widget builder is now more intuitive.
Email Address Field Auto-Suggest.
When typing an email address Mojo will display a list of matching email addresses to choose from.
The Mojo Star Now Spins
The signature “My Mojo” star is not static anymore. When the helpdesk loads, star will go on a spin.
Stay tuned. more is coming!