Customers in today’s world deal with many different people during their transaction with a company. From initial contact with a sales person to communication with support staff, there are numerous instances where they can “fall through the cracks” of the...
Category: News
Customer Complaints and Customer Feedback Impact the Customer Experience
Businesses need information from their target markets in order to improve upon the products and/or services that they offer and this includes customer support provided by your IT help desk. Sometimes this information may come in the form of customer...
Can Ticket Tracking Increase Client Retention?
Customer contact is an integral part of any business model. Servicing clients effectively plays a large role in the success or failure of a business. Part of providing good service comes with ticket tracking or following a customer issue from...
How Should a Small Business Determine the Best Help Desk?
Virtually all businesses have employees that use a computer for some task or another. Computers make a variety of jobs easier, and in today’s tech rich world, they are almost a necessity. Just like with all things technical, computers malfunction...
Why Social Media Is Important for Customer Service
It’s easy for many companies to avoid social media. Even though the public has embraced it, some businesses have a hard time overlooking the costs and intricacies related to handling social media effectively. If you’ve been hesitant due to horror...
Customizing the Mojo Helpdesk Customer Portal Home Page
One of the great features of Mojo Helpdesk is the ability to customize the Customer Portal home page. When you first visit the page, you'll notice several areas mentioning Mojo Helpdesk. Whether you want to go all out and change...
Using Google Chrome to Quickly Search Mojo Helpdesk Tickets
If you are using Google Chrome as your browser you have most likely enjoyed the fact that you can type both URLs and search terms into the address bar. It’s an incredibly efficient feature of Chrome and one of my...
Tips For Exceptional Customer Support: Creating a Customer Service Culture
With so much competition out there, it’s important for companies to stand out by providing superior customer service. After all, if you have been shopping with a company for years and they constantly show customer appreciation, quickly resolve issues, and...
Why Quick Turnaround on Customer Support is Crucial
Customer Support times are probably one of the most important aspects of customer service. If you take too long customers may just give up, resulting in a negative perception of your company. This is why when I recently came across...
Low Tech Tip #2: Smile When You Talk
It's not only low-tech and low cost, it is also totally free to be friendly. I'm sure many businesses would agree their customer service team is customer-friendly, but just because the support agents have been trained to ask things like,...