Mojo Helpdesk released new functionality in Zapier that allows you to create Google Calendar Events from Mojo Helpdesk tickets. This works when you create a new ticket that has either a scheduled date or due date entered. Note: this does not work if you add a scheduled date/due date after a ticket has been created.
To create the Zap, login to your Zapier account. If you don’t have a Zapier account you can create one for free. The free plan allows 5 Zaps.
In Zapier, search for Mojo Helpdesk as the Trigger:
Now, select the Trigger type: (new ticket with scheduled date or new ticket with due date)
Then select the Mojo Helpdesk account: (To connect a Mojo account, click + new account and add your API access key located in your Mojo user profile)
Next, search for Google Calendar as the Action:
Select “New Detailed Event” as the Calendar Action:
Add/Select the Google Calendar to use:
Last, set up the Google Calendar Event based on the Mojo Helpdesk ticket fields. You can use the ticket title as the Event summary/title, the ticket description as the Event description and the Event location can be another ticket field such as the Queue or the Group name:
Once this is done, you can turn on your Zap. When tickets are created in Mojo Helpdesk that contain a scheduled date or due date these will be automatically added to your Google Calendar. Use the Google Calendar settings to send email or pop-up alerts and invite others to the ticket event.
We hope you enjoy!
-The Mojo Helpdesk Team