We recently reached out to our customers who work in schools, universities, and other educational institutions to hear their thoughts on Mojo Helpdesk.
They reported that 24/7 accessibility, out-of-the-box email integration, Google Apps integration, and affordability were the key reasons they chose Mojo Helpdesk as their ticket tracking system. You can read the full story here.
In this blog, we follow up with a few excerpts from the stories we received.
Henry Britt, Information Technology Director, Trinity Episcopal School Charlotte, North Carolina
“Before Mojo Helpdesk, we did not have a tracking program other than the list I carried in my back pocket which was known as the Butt List! Now Mojo Helpdesk is used by all of our faculty and administration from kindergarten through 8th grade.
The work does not go away but now everyone knows how much work you are doing and cuts you a little more slack… not much, but it helps!” – Henry
Brandon Howe, Multimedia Specialist, Institute of International Education New York, New York
“I can be OCD when it comes to messages and trying to keep conversations organized, Mojo Helpdesk allows me to stay organized, on track with my requests and free of clutter which allows me to work more effectively and cover more ground every day. I like the simplicity of using Mojo Helpdesk. I had a good idea of what I was looking for in a product, and Mojo Helpdesk was everything I needed and more.”
Greg Long, Director of Technology, Community Schools of Frankfort
“Mojo was the answer for us! We use it exclusively for IT help desk support and will be rolling it out to school maintenance departments over the summer. It integrates perfectly with Google Apps for Education, it’s 100% cloud-based, and it’s a small fraction of the cost.” – Greg
If you have any questions about our help desk and ticket tracking software for schools and universities, please feel free to contact kristine (a) metadot (dot) com or call me at 512.346.0360.