Need to keep an eye on a ticket without taking it over? The Watch List makes it easy to follow ticket activity without needing to be the assignee. Get notified about updates like new responses, status changes, or staff notes. ...
The Event Log: Who Did What—and When?
Have you ever found yourself wondering, “Who assigned me this ticket?” or “Why was this ticket closed?” We’ve all been there! As tickets move around or updates happen unexpectedly, the event log is there to provide clarity, capturing every action...
Mojo Classic UI Retirement (5/7/25): Everything you need to know
For years, Mojo agents have had the flexibility to choose between the classic UI and the new Mojo Experience. We want to let you know that we’re officially retiring the classic UI. This shift allows us to dedicate our efforts...
Introducing Temporary Access Pass (TAP) and Enhanced Two-Factor Authentication (2FA) in Mojo Helpdesk
We’re excited to introduce two powerful security features in Mojo Helpdesk: Enhanced Two-Factor Authentication (2FA) and Temporary Access Pass (TAP). These updates allow greater flexibility in managing access, while also improving security. Enhanced Two-Factor Authentication (2FA) via an Authenticator App...
Mojo Helpdesk: 2024 Highlights and What’s on the Horizon
This year has been transformative for Mojo Helpdesk, as we delivered new features, enhanced existing tools, and addressed critical feedback to make your experience smoother, more secure, and more efficient. Here’s a look back at what we accomplished in 2024....
New Feature: Bring Your Own Mail Server to Mojo Helpdesk
We are thrilled to announce that Mojo Helpdesk customers can now use their own mail server instead of using the built-in Mojo Helpdesk mail service. For example, if your organization has a mailbox support@myorg.com, Mojo Helpdesk can use it to...
Mojo Scheduler Enhancements Plus Roundup of New Features and Improvements
In the past few months, we’ve added powerful new features, useful improvements, and essential fixes. Here are the highlights of what’s new! NEW - Mojo Scheduler + Selecting Form, Requester, and Assignee As many of you may recall, we recently...
Halloween Theme Featuring Squashable Spiders
Bring a little Halloween magic to your Mojo Helpdesk workspace with our Halloween themed interface, available on the new Mojo UI. Watch out for creepy crawlies! Our Halloween theme introduces spiders that pop up on your screen as you work—but...
Automate Recurring Processes and Tasks with Mojo Scheduler
We all have those crucial tasks we perform on a regular basis that often go unnoticed, but without them, safety would be risked or business operations would be disrupted. Whether it's scheduling weekly system backups, inspecting fire extinguishers monthly, or...
Simplifying Agent Set Up with Permissions
At Mojo Helpdesk, we’re always thinking of ways you can do more with your limited time. In an effort to simplify the agent setup within Mojo Helpdesk, we will be retiring the restricted agent role. In its place, admins can...