We are glad to announce the upgrade of our Mojo Helpdesk application. There has been a lot of work put into this new release and we hope you are going to like it as much as we do. We created a video to...
Category: Product
Mojo Helpdesk 1.3.0: API improvements
We have done more improvements for our favorite online ticket tracking service: the API has now the facility to create tickets and comments, the search facility has been greatly improved as well. For more information about Mojo Helpdesk 1.3.0 visit...
Metadot 7: The Last Touches
We have been collecting the feedback from our first distribution of Metadot 7 based on Ruby on Rails. So far so good: we have found no major issues, just tweaks to be done in the installation scripts. For those who...
Time Tracking For Mojo Helpdesk
We added a time tracking feature to Mojo Helpdesk, our hosted ticket tracking service. You can now track how much time your tech staff spends helping customers and get statistics per tech, customers, queues, so you know where the real...
Announcing Metadot 7
Over the last months, we worked very hard to develop Metadot 7. We are pleased to announce that it is finally around the corner.Metadot 7 is the easiest-to-use, most intuitive content management system, portal server, wiki or site builder that...
New Mojo Helpdesk Release
This new release provides the capability to create tickets from emails. It is available for all non-free plans. If you have a Mojo Helpdesk account, you can enable it in the Helpdesk Setting page.We also reformatted the email notification messages...
Announcing Mojo Helpdesk reporting API
We are pleased to release the first version of Mojo Helpdesk API. It is implemented with web services and SOAP. The API allows programmers to access the ticket information and create custom reports.The API is available to all Mojo Helpdesk...
LAUNCH: Mojo Helpdesk
We are happy to announce our new service Mojo Helpdesk. Mojo Helpdesk is a simple ticket tracking service that allows organizations to manage customer requests and get satisfaction ratings so they know how good their customer service is (or is...
Montastic upgrade
We have been busy upgrading our monitoring service. Due to the success of our free monitoring service, we had to do some changes the core of our application so we can handle the growing load. We had some downtime but...