Searching for the same tickets again and again? Save frequent searches as a custom ticket view for quick access later. Managers and admins can also choose to share saved searches with the team. Check out the Mojo Helpdesk knowledge base...
Category: Product Tips
Mojo Pro Tip: Customize the Mojo Ticket View for Faster Triage
Make sure the ticket list highlights the details that matter most. Add due date, ticket form, or even custom fields to the displayed columns. Check out the Mojo Helpdesk knowledge base for more information.
How Support Teams Are Automating Manual Work in Mojo Helpdesk
Mojo Bots are powerful tools built into Mojo Helpdesk that help teams replace repetitive manual work with automation. Set them up once, and they’ll continuously monitor activity (or lack of it!) and take action. Each bot is made up of...
Mojo Pro Tip: Dark mode? Light mode? Why not… Yoda?
Customize Mojo your way. Whether you prefer a bright look, a sleek dark mode, a system match, or something a bit more wise with Yoda mode, there's a theme that suits your style. Check out the Mojo Helpdesk knowledge base...
Mojo Pro Tip: Connect Your Existing Email to Mojo Queues
Already have a support email like help@yourcompany.com that your team or customers know? Make it easy for everyone by setting up email forwarding for email-to-ticket creation in Mojo. Bring your customers into Mojo without changing how they work. Check out...
Mojo Pro Tip: Send Ticket Alerts by Text Using a Mojo Bot
Most mobile carriers have built-in email-to-text gateways which can be used to send ticket updates straight to a phone as a text. This can be configured through a Mojo bot. Check out the Mojo Helpdesk knowledge base for more information.
Mojo Pro Tip: Create Tickets by Email Instantly
Tickets can be created by email right out of the box. Each queue has its own unique email address. Any emails sent to this address will create a ticket in the corresponding queue. Check out the Mojo Helpdesk knowledge base...
Mojo Pro Tip: Click the Ticket Side Panel for Contact Info and History
Need a little more context before replying to a ticket? Click the contact icon in the right-hand panel to pull up the requester’s profile. This displays their name, role, group, contact information, and a full history of tickets all without...
Mojo Pro Tip: Click to See the Exact Timestamp
Mojo Helpdesk shows relative timestamps like “Just now” or “5 minutes ago” to keep things easy to read. These appear in the event log and next to comments or staff notes. Need the exact time? Just click on the relative...
Mojo Pro Tip: Embed a Mojo Ticket Form on Your Website
Let customers submit tickets right from your website using an embedded Mojo form. Adding a form directly to your website makes it easy for users to get help without leaving your website, creating a more seamless support experience. Check out...