Open My Assignments and select Resolved to view tickets in solved or closed status, and assigned to you. This makes it easy to reference yesterday’s work, or gather information for daily team updates.
Category: Product Tips
Mojo Pro Tip: Sort Ticket List by Due Date
Keep deadlines top of mind by displaying the due date column and sorting tickets accordingly. Tickets with a due date within the next 3 days are highlighted in yellow, while overdue tickets appear in red. Check out the Mojo Helpdesk...
Mojo Pro Tip: Use Keyboard Shortcuts to Save Time
Fun fact: Agents can navigate Mojo without touching their mouse. A few favorites: g then a : go to my assignments g then o : go to open tickets list g then d : go to dashboard g then m...
Mojo Pro Tip: View the Latest Product Updates
Mojo Helpdesk is always improving with new features, enhancements, and fixes. Release notes are easily accessible from the help menu (question mark icon) in the agent portal. Check out what’s new with Mojo.
Mojo Pro Tip: Customize Notification Preferences
Agents can ensure notifications remain relevant and helpful by managing their own notification settings. For example, agents who work in the PO approval queue can adjust their personal preferences to receive new ticket notifications for that queue alone. For each...
Mojo Pro Tip: Click a Tag to Instantly Search
Tags are a great way to visually group tickets by issue type, root cause, or project. Click on a tag to search for tickets with the same tag. Check out the Mojo Helpdesk knowledge base for more information.
Mojo Pro Tip: Save Ticket Searches to Reuse Later
Searching for the same tickets again and again? Save frequent searches as a custom ticket view for quick access later. Managers and admins can also choose to share saved searches with the team. Check out the Mojo Helpdesk knowledge base...
Mojo Pro Tip: Customize the Mojo Ticket View for Faster Triage
Make sure the ticket list highlights the details that matter most. Add due date, ticket form, or even custom fields to the displayed columns. Check out the Mojo Helpdesk knowledge base for more information.
How Support Teams Are Automating Manual Work in Mojo Helpdesk
Mojo Bots are powerful tools built into Mojo Helpdesk that help teams replace repetitive manual work with automation. Set them up once, and they’ll continuously monitor activity (or lack of it!) and take action. Each bot is made up of...
Mojo Pro Tip: Dark mode? Light mode? Why not… Yoda?
Customize Mojo your way. Whether you prefer a bright look, a sleek dark mode, a system match, or something a bit more wise with Yoda mode, there's a theme that suits your style. Check out the Mojo Helpdesk knowledge base...