When companies are hit by a product quality issue they can either try to confess it publicly or to hide it. Apple tried the latter regarding its iPhone 4 poor reception problem that was confirmed by Consumer Reports. How did...
Category: News
Low-tech Tip # 1: Print vital information and tape it to your wall
It’s “go” time, and you’re on the spot to respond to a client’s question. Do you have the answer at the ready? Do you need to ask someone, search the intranet, call them back, or worse, forward them to another...
Tips to Exceptional Customer Service: The Series
Great customer service is about attitude, care and respect of customers. Technology and processes only help deliver and monitor it. Over the last 10 years we made many of the common mistakes that can be made: not returning calls, slow...
Maybe the end of email overload: Gmail Priority Inbox
Cross-post from http://www.daskeyboard.com/blog/?p=1052Google is about to release a feature that I am looking forward to: Gmail Priority Inbox. It is supposed to make important emails more visible in our overloaded inbox.A few years ago we had lots of spam: the...
New: Email Attachments – Include attachments to any emails you send
We are happy to announce that your Helpdesk agents can now send emails to customers with any attachment they desire in Mojo Helpdesk. Simply create a new ticket (or work with an existing one), click “attach files” and then “Choose...
Add a ticket form in your web site with a form widget
We have been quietly rolling out a new feature: the form widget. It allows adding a ticket form inside any website by just adding a small HTML snippet of code. As shown in the picture below, the widget creates a tab...
Add Notes to Your Servers
We implemented a feature requested by many users: the info field. You can now add some notes to your monitored URL. For example you can write a special reboot procedure, or specify the webmaster contact information. As usual, contribute your...
Keep up to date with User’s contact, company and other important information
Organize and save time by viewing the user's profile directly from the ticket. Manager's and Admins can document the user's profile and company information in Mojo and have it viewable on tickets managed by techs. Techs can view the user's...
Get your Mojo Number on iGoogle in 5 Easy Steps
Did you know you can have your Mojo Number in iGoogle? Here is how: In Mojo Helpdesk, click on “profile” (top right) and copy the access key. Click on the Mojo Number in the Mojo Star icon. Click on “Add...
Mojo Ticket Ratings Help to Measure Customer Satisfaction
It is well known that measuring customer satisfaction is one of the most important things an organization can do to learn the needs of its customers and keep them. Surveying is a popular way to gain feedback about the quality...