We’re proud to share that Mojo Helpdesk has successfully completed the SOC 2 Type II audit, conducted by an independent third-party auditor. This certification confirms that our internal controls and processes meet the rigorous standards set by the American Institute of CPAs (AICPA) for managing and securing customer data.
What is SOC 2?
SOC 2 (System and Organization Controls 2) is a compliance framework designed specifically for technology and cloud-based organizations. It evaluates how service providers handle customer data across five Trust Services Criteria (TSC):
- Security – Protecting systems against unauthorized access
- Availability – Ensuring the system is available for operation as promised
- Processing Integrity – Delivering services accurately, on time, and reliably
- Confidentiality – Protecting sensitive data from unauthorized disclosure
- Privacy – Ensuring proper collection, use, retention, and disposal of personal information
SOC 2 Type I vs. Type II
There are two levels of SOC 2 certification:
- Type I examines whether the right controls and processes are in place at a single point in time
- Type II goes further by assessing whether those controls are not only in place but also operating effectively over an extended period
By completing the Type II audit, Mojo Helpdesk has proven that our security controls are not only designed correctly but also consistently applied and performing reliably every day.
Why it Matters to our Customers
For our customers, this means:
- Increased confidence that your data is handled with best-in-class security practices
- Independent verification that our systems, policies, and procedures meet stringent requirements
- Peace of mind from continuous monitoring of systems and data access to detect and respond to threats
Our Commitment to Security
SOC 2 certification isn’t the finish line. It’s part of our ongoing dedication to keeping your information secure. As we continue to grow, security and privacy will be core to how we build and operate Mojo Helpdesk.
Our SOC 2 Type II attestation letter is available upon request. Please submit a ticket for a copy.