Mojo Helpdesk April Update

Thank you to our customers for their input. Here are the improvements we did based on your feedback.

Added Email templates to allow customization of outgoing emails.
Added role admin with privileges same as owner.
Centralized most email settings into a new view “Configure Emails” located in the ‘Manage your help desk’ view (owner and admins only).
Added a flag for private messages. Private messages replace ticket notes. Private messages are visible by help desk staff only.
Added customizable ticket types (question, incident, task, etc...) in the ticket form.

Improved ticket display response time.
Tickets notes have been replaced by private messages.
All ticket form fields can now be reordered.
Redesigned ticket view for better speed and improved user experience.
Closed tickets can be reopened by helpdesk staff.
Redesigned rating interface in user portal view to make rating mandatory when closing tickets.
Added attachment icon and number of comments in ticket list views.
Users (people with user role) are no longer listed in the help desk staff view.
Removed display of priority and queue name in the user portal views.
Improved payment receipt information.

If you want to try the new version you can try for free it at http://signup.mojohelpdesk.com/signup?referer_url=.