What's New in Mojo: December 2025 Update - Mojo Helpdesk

The Mojo Helpdesk team is happy to share the software updates from the past month.

NEW: Ticket List Customization Enhancements

The ticket list view is now more customizable, giving agents greater control over how information is displayed as they work.

The header row stays visible as agents scroll the ticket list, with click-to-sort controls for columns including contact, assignee, status, and priority.
Choose which details appear in the displayed columns, including the latest comment snippet or SLA.
Drag and drop columns to reorder.
Adjust column widths to match preferences.

Features

Filters now reset cleanly when performing a new search, preventing leftover criteria from affecting results
Asset updates now generate an entry on the ticket event log.
Additional event logs have been added when parent or child tickets are deleted.
Long ticket descriptions can now be collapsed, with a "+ more" button to quickly expand details.
Agents can select multiple assets when creating a ticket from the agent portal.

Bug Fixes

Date formats are now consistent across reports, improving calculation accuracy.
An extra vertical scrollbar has been removed from the Yoda theme.

Coming soon

We're working on enhancements to the ticket detail and ticket list views to maximize information density.
Custom fields will be relocated to the main ticket area for easier access.
Mojo email enhancements will improve deliverability and reduce the risk of notifications being classified as spam.

Thank you to all the customers who shared their feedback. The Mojo Customer Success team is available to discuss any suggestions or blockers in your workflow. Reach out to success@help.mojohelpdesk.com.