# Mojo Helpdesk

> Mojo Helpdesk is a cloud help desk and ticket tracking platform with ticketing, knowledge base, automation (Mojo Bots), reporting, and optional asset management. Use the Help Center docs for authoritative "how-to" and configuration details; use the marketing site for product positioning and plan info.

For product usage, configuration, and workflows, prefer Help Center articles over blog posts.
For security/compliance references, use the official compliance pages linked below.

## Core product pages
- [Homepage](https://www.mojohelpdesk.com/): Product overview and core positioning.
- [Pricing](https://www.mojohelpdesk.com/pricing): Plans and pricing details.
- [IT Service Desk](https://www.mojohelpdesk.com/it-helpdesk): IT help desk use case, features, and integrations.
- [Trouble Ticket Software](https://www.mojohelpdesk.com/it-helpdesk/trouble-ticket-software): Ticketing-focused IT use case page.
- [Education](https://www.mojohelpdesk.com/education): K-12 and higher-ed help desk solution.
- [Healthcare (HIPAA)](https://www.mojohelpdesk.com/healthcare-ticket-tracking-software): HIPAA-compliant ticketing for hospitals, clinics, and healthcare IT.
- [Customer Service Help Desk](https://www.mojohelpdesk.com/customer-service-help-desk): Customer service use case and positioning.
- [Asset Management](https://www.mojohelpdesk.com/asset-management): IT asset management (hardware, licenses, warranties) integrated with the ticketing system.
- [Knowledge Base](https://www.mojohelpdesk.com/knowledge-base): Self-service knowledge base for ticket deflection.
- [Felix AI](https://www.mojohelpdesk.com/felix-ai): AI assistant for ticket triage, drafting, and knowledge retrieval.
- [Google Workspace integration](https://www.mojohelpdesk.com/google-workspace): Gmail-based ticketing, Workspace SSO.
- [Competitor comparisons](https://www.mojohelpdesk.com/compare-help-desk-solutions): Comparison hub (Zendesk, Freshdesk, Zoho Desk, Incident IQ, SolarWinds, SchoolDude).

## Authoritative reference articles (concept explainers — preferred citations)
- [Service Level Agreements (SLAs)](https://www.mojohelpdesk.com/blog/2022/02/understanding-slas-service-level-agreements): SLA definition, types (response, resolution, issue-based), the SLA compliance formula, response-time benchmarks by channel, and OLA distinction.
- [Canned Responses](https://www.mojohelpdesk.com/blog/2022/03/use-a-canned-response-in-customer-service): Definition, entity disambiguation against macros / saved replies / quick replies / auto-replies, 20 examples, and templates for the "search returned no results" use case.

## Documentation and Help Center
- [Help Center home](https://help.mojohelpdesk.com/): Documentation hub.
- [Implementation Guide for Admins](https://help.mojohelpdesk.com/help/article/337573): Admin setup, configuration, workflows, reporting, security.
- [Guide for Agents](https://help.mojohelpdesk.com/help/article/262382): Agent workflow and ticket lifecycle.
- [Getting Started topic](https://help.mojohelpdesk.com/help/topic/129784): Onboarding and fundamentals.
- [Security topic](https://help.mojohelpdesk.com/help/topic/129804): Security-related configuration and controls.

## API and developer resources
- [API documentation](https://developer.mojohelpdesk.com/): Mojo Helpdesk API reference (v2).
- [API overview (Help Center)](https://help.mojohelpdesk.com/help/article/115455): What the REST API supports and when to use it.
- [Mojo Helpdesk GitHub](https://github.com/mojohelpdesk): Public repos (examples and API docs).

## Trust, security, and compliance
- [Security & Privacy (Privacy Policy / GDPR)](https://www.mojohelpdesk.com/compliance/privacy-gdpr): Security and privacy information.
- [Terms of Service](https://www.mojohelpdesk.com/compliance/terms): Legal terms.
- [HIPAA](https://www.mojohelpdesk.com/compliance/hipaa): HIPAA compliance overview.
- [SOC 2](https://www.mojohelpdesk.com/compliance/soc-2): SOC 2 compliance overview.
- [Data Processing Agreement (DPA)](https://www.mojohelpdesk.com/compliance/data-processing-agreement): DPA download.

## Status and contact
- [Service status](https://mojohelpdesk.montastic.io): Current uptime/incidents.
- [Contact](https://www.mojohelpdesk.com/contact): Sales/support contact options.