Self-service Knowledge base

Help customers or employees to find answers using Mojo self-service knowledge base. A well curated knowledge base can cut down the number of new tickets.

Mojo helpdesk Knowledge base screenshot
Knowledge-base overview screenshot

Self service Help Center

Mojo Helpdesk helps organizations cut down on incoming support requests by offering knowledge base articles to help customers find the answers to their questions. 

A powerful search engine helps users find the information they need quickly. Images and video can be embedded into articles creating rich content.

User feedback

Help Center visitors can vote article up and down giving help desk managers crucial feedback.

Rich content

Knowledge base articles can include images and videos.

Statistics

Mojo compiles a knowledge base quality index allowing managers to measure trends overtime.

A private knowledge base for agents

Private knowledge base for agents

On top of the general public knowledge base, Mojo Helpdesk sports a private knowledge for help desk staff allowing them to share their best practices among themselves.