Help cut down on incoming support requests by offering a resource of information to help your customers find the answers they need.
Enable the Knowledge Base in the help center and customize the look and feel to match your company’s branding.
Articles are nested under topics for easy, streamlined viewing and display. Images and video can be added to articles creating dynamic content and a powerful search tool helps users find the information they need quickly.
Mojo Helpdesk's Knowledge Base even offers a Knowledge Base widget you can use on an existing web page so users don't need to leave your website.
Mojo Helpdesk makes it easy to search for the exact topic or article that relates to their query.
Knowledge Base articles offer the customer the ability to rate the article and the help they received.
Create a private or public facing helpdesk knowledge base. Hide internal content behind a protected login so that only members can access the articles. Or display the knowledge base to any visitor of your helpdesk site.
A private Knowledge Base is perfect for internal employees or those granted access to your helpdesk website. The content will not be displayed to non-logged in visitors.
Ratings on articles help to increase customer satisfaction and inspires the constant improvement of helpful content.
Mojo Helpdesk calculates the positive ratings of your helpdesk and provides a 'positive feedback' score based on the customer rated Knowledge Base articles.